Lodder Brothers Ltd

Plumbing
500 Maltby Road East Guelph ON N1L 1G4
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Lodder Brothers Ltd
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87%

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Reviews for Lodder Brothers Ltd

Average customer rating:
9.5 10 (125 reviews)

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Marion W from Toronto
Marion W from Toronto
1 review Guelph, ON
10/10

Plumbing repair

I’ve always really enjoyed having work done by Lodder Brothers Ltd. They not only come in to check out the problem, but always sit down and talk about what the problem is, what they intend to do about it, how much it’ll cost, how long it’ll take, when they plan to start and when the work will be complete. They create an environment where if you don’t know what’s going on it is not at all the fault of the company. They always live up to what they say they’re going to do, meeting timeline and budget expectations exactly. I have used Lodder Brothers Ltd many times and have never had any problems.

1 of 1 people found this review helpful.
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John
John
1 review Guelph, ON
10/10

Emergency service

After calling several plumbers that could not come out I called Lodder Brothers Limited for and emergency water leak and was able to speak with a very pleasant person that assured me someone would be able to come and help me. The plumber arrived on time as promised and fixed the leaky water pipe and some other plumbing issues I had. This was a great experience. I will recommend Lodder Brothers to everyone I know. Great Job!

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Christine L from Waterloo
Christine L from Waterloo
1 review Waterloo, ON
10/10

Bathroom Renovation

I was looking for a local, trustworthy plumber to look after my basement bathroom renovation. They arrived when they said they would, very polite and professional. This was a very stress free project thanks to Lodder Brothers. I will be absolutely using their services again.

Thanks DJ and Dan

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Company Response

It was our pleasure to provide you with the plumbing services required. We thank you for choosing Lodder Brothers and look forward to providing you with future service.

Robyn from Campbellville
Robyn from Campbellville
1 review Campbellville, ON
0/10

Plumbing annual contract

I was trying to build a team of professionals to call on when I had any service needs at my investment property which I rent out. As such, I chose to purchase an annual service contract with Lodder Brothers. They had explicit instructions NOT to talk prices or make suggestions to the tenant. He was to call me to discuss anything.
Instead, they sold the tenant on changing the washing machine hoses (in case they were to break in the future, these ones would never break or leak), and convinced them they need a water softener (which he could provide and install). The tenant, being young and inexperienced, said yes to the hoses and became very concerned about the hard water. The tenant could not afford the hoses, and had expected me to pay. She also requested that we install a water softener, and this became a contention point for the remainder of their tenancy.
When talking on the phone to the plumber, he first said he did not know it was a tenancy arrangement, then later said he had forgotten.
When complaining to the head office, the response was "oh". No apology, no comment.
If the plumber we had was an exception, I would have expected at least an apology and an attempt to ease relations.

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Company Response

It is always our intention to provide the best service and advice which we believe was given in this case. however in this case there was an obvious disconnect and we should have given the advice directly to the home owner as requested. Thankyou for pointing this out

Vicky in Guelph
Vicky in Guelph
8 reviews Guelph, ON
0/10

Water in basement

I contacted Lodder Bros, as I had water in my basement. I was told that I probably needed a pressure tank. When the plumber arrived, I was told that the problem resulted from a pressure gage and not the tank itself. It took the plumber all of 10 minutes to change the gage. The bill came to $270.00. After the plumber left, I noticed that there was no water pressure. I called back to report the problem and was told that the pressure was fine when the plumber had tested it prior to leaving. I then called Dan Bernard, the manager and left a message for him to call me back. He never did. As it turns out, I did need a pressure tank, I purchased it and had my son install it for me. The water pressure was fine after that. Next time I will call another company for service.

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Company Response

We have been in business serving the area for over 38 years we pride ourselves in standing behind our work. This whole event took place from Friday to Monday. We were not given the opportunity to come and install a new pressure tank if required or address any leak and the owner had it done over the weekend. If we had been given the opportunity and a pressure tank was required we would have credited back the initial call.

Bo South End Guelph
Bo South End Guelph
1 review Guelph, ON

First Review

5/10

Pinhole in exposed copper pipe

I called them on a Sunday to fix a pinhole leak in an exposed pipe. Close to a T, the exposed pipe needed 3 soldered joints - it wasn't complicated. 40+$ premium cost for weekend work (I'd just love that), extra money for the first job plus details amounted to more than $200+ an hour labour.
There's room for another company that only charges say $100 an hour.

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Company Response

As a true service company we are available 24 hours a day 7 days a week and 365 days a year. Our prices are very fair. Although some jobs appear easy, remember we have someone paid answering the phone 24/7 the plumbers are ready to leave their homes, drive to the job and complete the emergency service quickly. The price is given up front and you have every right to say no to the service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lodder Brothers Ltd

Lodder Brothers Limited is an expert plumbing and excavating service provider. And you will find our trucks everywhere – in Guelph, Kitchener, Waterloo, Cambridge, Rockwood, Aberfoyle areas!
$35.00 off first time client discount
Rental Water Heaters and Rental Water Softeners

CATEGORIES
Plumbing
PRODUCTS
Toilets, Faucets, Sinks, water softeners, RO systems, sump pumps, water heaters, Boilers.
SERVICES
Full Plumbing Contractor, Water conditioning products, Bathroom Renovations, Main drains, Gas Appliances
BRANDS
Delta, Kohler, Moen, Watergroup, Lochinvar,Hydromatic, John Woods, Rheem
SPECIALITIES
Water testing, Water conditioning, Boilers, In floor Heating
WEBSITE
http://www.lodderbrothers.com
YEAR ESTABLISHED
1975
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
MC/Visa Cheque Cash, Debit, Etransfer
LICENSES
Plumbing, Gas, Backflow
MEMBERSHIPS
PHCC BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$89.50
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Call 519-836-6370 for details
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