We purchased the Torano Stone sofa and chair as floor models. The store was closed and we did it over the phone. We asked Javed salesperson to inspect the merchandise to make sure there weren't any defects. When we received the merchandise one of the leg's on the sofa was completely loose, the wood trim was scratched, and the chair was dirty. When I called the store initially they put me through to a voice mail at the service department. It took Jeryn from the service department one week to return the call. When I called the front desk at the store it would also go into voice mail but the store was open. The service technician did come and repair the leg after numerous calls and did a good job. What a horrible experience we had between the salesman, service department and front desk. I would recommend that customers stay away from this store and take there business else where.
- Approximate cost of services:
- $2,300.00