Generally, I avoid these big box stores at all costs. However our dyer broke and just needed something to hold us over until I had more time to think about what I wanted out of a new set.
I made an order in September (very simple, cheap $600 dryer) and a couple of days later someone called me to tell me that the delivery would be in 6 weeks. After 6 weeks I called the store since I hadn't heard anything and they said it would be another 10 weeks. At that point I asked to cancel the order and the employee did so. Since that phone call, I have not received a credit on my card or any transactional email of the return. And both the stone and home office have been giving me the run around when I call.
Other than accepting my order, I have had no communication from Leons since September 2020 unless I hounded them.
I feel like I've given them an interest free loan at this point and while it was only $600, they refuse to call me back or give me any insight on when I can expect a refund.
I will never return to Leon's and recommend you do your research when working with this company.
- Approximate cost of services:
- $670.00