Leon's Furniture

Made the mistake of buying a living room set for my daughter here.
She found a set that she liked and we bought it as a house warming / Christmas present.
The delivery crew arrived, said 'it doesn't fit in the elevator and we don't do stairs” and left with the set.
Called Leon's and were told that they deliver up to three stories on stairs (my daughter is on the second) They set up a new delivery date and another crew delivered the set complete with a ripped couch.
After some discussion they agreed to replace the couch.
The new couch arrived and was so poorly assembled that it rocked and squeaked when you tried to use it.
Called Leon's yet again and they got another couch delivered. There was supervisor with the installers videoing the delivery. As they unwrapped the couch a hole in the fabric was immediately visible.
The video guy turned around and walked away without saying a thing.
Back to Leon's again, talked to S***d the manager yet again. This time he told us that our standards are too high and he would refund the purchase price. He said that we should buy elsewhere. We were astounded – did he seriously feel that the consumer should just accept a couch with holes in the fabric? Says a lot about a company that would hire a manager like this.

Pickup was promised the following day by 2:00. Delivery called to say that they would try to get there between 12 and 3. My daughter told them that the pickup was promised by 2:00 and she needed to go out. They said that the store couldn't promise time but they would try to get the drivers there.

My daughter told them that she couldn't sit around for another afternoon hoping that they would show up.

She called the store and told them to pick the set up the following morning by noon with their own truck or she'd hire movers, have the set taken downstairs to the curb and sue Leon's.
They made it.