Leon's Furniture

I bought 2 recliner sofas from Mississauga branch, after delivery I found that two recliners are not working. I called the branch for the sales rep, he put me thru to customer service, I was on hold for at least 15 mns, 5 people answered me asking the same questions, and finally they said a technician will call you tonight to come for investigation, 2 days passed by, no one calls, the sales rep is not answering my calls, customer care are so rude and has no clue. Over all very bad experience, never again. Too bad to buy new stuff, pay all this money and you end up with defected merchandise and no one even care to fix it.

I am not at all happy with the leather sofa set that I purchased at Leon's. The warranty is a hoax and so are the business strategies, very cut throat. My furniture turned out pathetic and my genuine complaints went to deaf ears. Extended warranty has no value and it means nothing to either the manufacture or Leon's sales staff. I have been complaining for the longest time and has made many trips to the store but no one seems to care. They are handling my complaint quite unprofessionally. The staff is rude as if they are doing me any favours. My bill has no value. Sales staff has snubbed me many times. I don't know what to do!

After ordering and paying for furniture at Leon's, I found out two weeks later that the order had been improperly placed. After six indepth calls to ascertain the delivery date of my furniture, I realized that the Leon's employees were simply telling me what I wanted to hear. Their sales department needs to take a course in ethics. Once they have one's money, this company doesn't care.
I still don't have my furniture.
It will eventually arrive. However, I'd never even stop by their store to use their toilet facilities.
They should be investigated by an objective consumer body.

DO NOT BUY FROM HERE
the sales person guaranteed that I would have all of my items in 2-4 weeks
this included, a complete bed, a chair, a dresser and a night stand with ALL of the parts required to assemble them. All was well until 4 weeks later after leaving them peacefully to do their jobs in peace. I have yet to receive my items. When contacted they said that the Items would take ANOTHER 2 weeks to arrive because they had failed to actually even place the orders for the items I had purchased. After 6 weeks of waiting for them to finally deliver the items the delivery truck finally arrived and I could not wait to be done with this store. Sadly enough a string of events caused them to have to take the box off of the headboard for the bed set I had purchased so that they could get it up the stairs in my home. After finally all done they then cleaned up after themselves which I thought was rather good of them at the time. It was not till later that I had discovered that the Necessary parts to actually assemble and hold the bed together were in the box with the headboard and the box they took with them to dispose of without even checking to see if there were any items inside I might need. So in short I am now having to wait another 2-4 weeks just to get the required parts to be able to assemble the bed.

It's ridiculous the type of service one receives after purchasing their crappy furniture - ordered a chair from them and was told 4-6 weeks for delivery which I accepted but here it is 6 weeks later and not one of those incompetent morons are able to give a Estimate Date of Arrival for their furniture - why have items displayed if its not available - first time shopping at Leon's and it will be the last - absolutely will be warning every Tom Dick & Harry NOT to shop here - DO NOT SHOP HERE - if you like pass the buck mentality then by all means run to this store BUT NEVER AGAIN!!! RUN FOR THE HILLS _ SERVICE SUCKS AND SO DO THE SALESMEN!!

Purchased above item from good old LEON's (NOT) and it was delivered damaged on June 7th, 2013, contacted a CSR the next day to advise them of the damages and requested a return of the items as the table mechanism was not working proper and the sodier on one of the tables legs had let go plus two of the chairs were defective. I was told they would not take it back, spoke to the manager and said NO to a return, NO to my money back and NO store credit, as they would have to sell the set as Clearance, no kidding!!! They offer to send out a technician to repair the table, to which I replied, then my table is no longer new. He was not/not very help and finally called me back saying they would send out a new table, well the delivery came , June 12th, 2013 with only a table top and two chairs, NO LEGS, hence I rejected the delivery, CRS arranged another deliver for today June 18th, 2013 and they showed up again with just the table top and NO LEGS, refused delivery again. Hence here a sit with a broken table and still waiting to hear back from CRS @ Head Office. What kind of Customer Service is this. I have been a Customer of LEON's in the past (thank god with no damages) and will no longer be a Customer in the FUTURE. Have advised my family and several friends to deal with LEON's, I would still like my MONEY BACK or at least a STORE CREDIT. What is the problem????????? Sincerely unsatisfied customer. Janet

do not accept repairing NEW product.

when you are getting Leon's Furniture delivered DO NOT SIGN for it or LET THE DELIVERY person drive away until you've seen the shape of the merchandise. If its damage to not accept it! Pay on your credit card. You can reverse the payment if Leons gives you a hassle.

I made a purchase at Leons Woodstock as well, TV all bells and whistles $3250. with Extended Warranty two years later it don't work . It's over two months and counting that it been getting repaired . I'm tired of it I'll see Leons in small claims court. I'll keep you's informed Jun.18/13 settlement conf.

We payed for a daybed before been informed that it is not in stock, bur assured it will be delivered in 2-3weeks. After 4!!! weeks and not a word form salesman, I call and found the bed arrived but only be delivered in 3 day. Guess what... delivery available only on day and time (2 hrs window) when I'm not home! No sympathy from customer service"You have to reschedule". My only comfort I will NEVER deal with Leon's again!

I had the WORST experience of my life, i did teh purchase on 7th Dec 2012 and today sitting on 8th Jan 2013 i have still not recieved the entire stuff and each time i call customet care i am being pushed like football and the stuff that has come is somewhat damaged , cant even think of contacting them for replacement....Its a torture