Leaside Plumbing & Heating Limited

I came home late Thursday night and realized there was no hot water. Figured the pilot light must've gone out from the water tank. Went through the steps to properly ignite the tank again and it worked. Five minutes later it was out again. Tried to ignite it again but this time the pilot light would go out once I released the gas button. Tried it several times with the same result. Wouldn't you know it, I just decided to buyout the water tank from Reliance instead of paying a rental fee every month. Timing is everything. I wasn't going to call anyone and pay a ransom to have it fixed late in the evening. Instead I decided to deal with it in the morning and took a very cold shower.

In the morning I found five reliable water tank technician companies to call. The first asked for a picture of the tank and its controls. I sent them my pics and never heard back from them again. The second call, I had to leave a voicemail but they did call back and politely put me on a waiting list if anyone cancelled. Otherwise, it would be a week before they could come out and see me. The third call wasn't even answered because it was disconnected the moment it was picked up. The fourth call was Leaside Plumbing and Heating. The receptionist was very polite, understood the situation and saw to it that a technician would sent out within the hour. She did explain the visit would be free but if any work had to be done it would cost $208 plus parts and labour. When Dylan arrived on time, he was polite and courteous. Assessed the situation and figured it would be the Thermocouple that needed replacing and went to work. He had a difficult time removing the old thermocouple and inserting the new thermocouple but in the end he got the job done. Reignited the pilot light and I got my hot water back. Overall I was very satisfied with Dylan and Leaside Plumbing and Heating. They were better than the three other companies I had tried to call that day. The fifth I didn't even bother because Leaside Plumbing and Heating had solved my problem. The only issue I have is that it cost me $300 to put in a $40 part. I'm sure there's more budget friendly companies out there and also more expensive companies out there. On that particular day, I drew the card that brought Leaside Plumbing and Heating to my door. When you have no hot water, that's not a bad thing.