LawnSavers Plant Health Care Inc

Thanks Christine for the kind words-ill be sure to let our team know- Great reviews always lifts their spirit! KT

Thanks Rick, We really believe its a partnership, and that means having the right plan, educating about the problems that exist, and working together to combat the issues and create a green and healthy lawn! Thanks for working with us! KT

Thank you Brian for your loyal patronage, proof that the process works as long as we work together and understand that organic lawn care has several components that require us working together to achieve success!

Thank- you! (We wish we knew who you were to thank you personally) We work really hard to be at the forefront of all developments in the lawn care industry and making sure everyone has the correct knowledge is key! We also know that when comparing apples to apples- we have the best value out there! Thanks again for your kind words- KT

Thanks Victoria. Small lawns that are healthy and actively growing carry big weight in providing HUGE environmental benefits in the concrete jungle...and Pets Love them!

Thanks Julia. Our service is comprehensive so you don't have to worry about what works and what doesn't. We only ask you partner with us to ensure your lawn gets the proper mowing and watering it needs.

Thanks Vince. I don't know what to say- you said it all. (the perfect customer)!

Dr. Paul, (and anyone reading this- please judge the facts)
I'm sorry you feel the way you do.
I delayed response in this forum since, after our extensive discussions of the facts, you suggested this would be made right.
I expected you would do the honourable thing, but it never happened. (please also click on the reviewers name to read his other review)
For the benefit of the reader, here is our first-hand account of what happened:
1. You hired us for a season long package that included core aeration. When we called ahead the day before service we requested you mark the system heads and advise us of any deficiencies (like pipes or wires). We accept you may not have known, but in return, how did you expect us to know???
2. Our aerator machine nicked one of your poly sprinkler pipes. Immediately, our technician knocked on the door and your housekeeper would not answer the door.
Our technician then advised our office and we called you directly to advise turning off the water as a precaution. You and the housekeeper would not allow our technician inside the house to shut off the water for you.
3. You told Stephanie in our office you would do so when you got home. Our technician then left the site.
4. The owner of LawnSavers came to your house the next morning and repaired the pipe at no charge. (in addition to touching up the weeds) and prepared a report.
5. We advised you of the problem with the system over the phone
6. You thanked us over the phone.
7. Days later you cancelled your service, demanded a refund and berated our customer service staff upon learning of the sprinkler system deficiencies.
NOTE: Your sprinkler system's pipes were installed by your own installer (or yourself?) improperly, and directly under your sod. (LawnSavers did not install this system)
8. We refunded you according to our agreement with you at the single service price and only for services received. (you did not get an annual bundle discount and the prepayment discount no longer applied) (not including the sprinkler repair- it was still free)
You threatened a bad review- and there wasn't much more we could do.
We did everything in our power to help you in as timely a fashion as humanly possible.
Where is your bad review of your sprinkler system installer??? I can only assume it was a special deal from a less than reputable contractor who isn't around anymore- Are they a long-standing Landscape Ontario professional member like LawnSavers?
We posted a picture of your actual sprinkler line (available on the www.Lawnsavers.com/blog under the title "faulty sprinkler pipes").
No one left water running all day, the water and pressure that existed ONLY in that line leaked out (to this day, you did not produce a water bill showing any abnormal water usage, which I promised to pay-if any)
Despite your faulty and unmarked sprinkler system we made the repair at no charge and did everything in our power to accommodate and provide great service in an unfortunate situation. If any one feels there was more we could do - please provide suggestions in the comment section of the "faulty sprinkler" blog.

I'm very concerned and surprised by your review. Although I don't know who this is. No one should be treated rudely. I need to know who you are so I can help. Please call me at 905-707-9994 or email me at kylet @ lawnsavers.com. We record calls internally so i can assure you that i will look into this complaint.
We guarantee our lawn renovations as long as you do your part with watering and mowing, so I'm surprised that if their was an issue we weren't informed to address it.
Please note:
1. We inform all our customer that our service continues each season on the phone when you first sign up, your confirmation contract letter before service begins and at least 10 times throughout the season and off-season, by phone call, letters and a call ahead before we begin. We don't like surprises anymore than you do. All we ask is to simply call if you do not want us to come out again.
2. We do not send letters threatening to increase prices if you don't renew, In fact our letters remind you we offer a continuing service on the envelope and within the letter itself. (in fact we haven't raised prices in 2 years)
3. We offer a prepayment discount for early-bird payment.

07/03/14: Please contact me, unfortunately I have no way of knowing who this is. However I would like to positively resolve your concern. Kyle!