Laird & Son Heating & Air Conditioning

I was recommended by a friend and grateful he did. Needed to install an affordable air conditioning unit and they did an great job. Good price, right on time and schedule. Can't recommend enough

A while ago our furnace ceased to function properly we called another company to come in and repair it, they did so but it broke down once again a month later, when we called them again they said we had to pay full price for it to be repaired again. We disputed and got them to lower the charge, but once again within a months time it broke again, we called and got the same story. We then went on and called Laird & Son, when they came into our home and told us that the previous repair was an half assed job, so they did it properly and professionally and now its been working perfectly for the last 4 months now! Extremely pleased with the service.

All this money on a new heating and air conditioning system! Well worth the dollars spent to have a reputable company, one I trust, do the change over from oil to gas. Professional and personable installers who took pains to lay drop sheets so our home would stay as clean as possible. From installation to clean up and removal of old oil tank done in a day and all to our satisfaction.

In early Oct, I needed to replace a very old oil boiler.I had a quote already from my current oil supplier and another but wasn't happy with the reviews on the particular brands of product they installed. I contacted Laird because they installed OLSEN products, which have a pretty good reputation. I would have switched to gas at this time, but couldn't wait the 6-8 weeks for a gas meter installation.
The sales rep Ron advised me that he would be able to request an emergency install in a couple a weeks. He was right. the meter was in by the end of Oct and new gas boiler in a few days.
Laird is also in the oil delivery business, so I appreciated the fact that Ron was looking out for my best interest.
Another surprise came when the Gas Inspector showed up. He took a look at the Laird Label and said, "Laird does good work, you dont have to worry"
The other strange part of the story is that I never heard back from the other two reps that I got a quotes from.

I have to say that I'm VERY disappointed with Laird & Son. We hired them for a routine cleaning and their service guy promptly broke our heater leaving us with no heat on a night it went down to zero. We have a 4 year-old, so to say it was a stressful night, would be an understatement.

When I called the next day to complain, the women who answered the phone was surprised to hear the news. She said she'd take care of it. She never called back with an update, apology, etc. so I assumed we wouldn't be charged.

When I got a bill in the mail, I called to express concern/surprise - their response, 'We didn't charge you for the parts to fix your heater'. This blew me away. Should I be thankful they didn't charge me for the parts to fix the heater they broke?? What about the inconvience of having no heat overnight!?

She finally knocked off $50 from my bill; however, the damage had already been done. I've come to realize Laird & Son clearly suffers from low customer sevice, communication within the organization, and follow through. In a city with so many other viable options, I will not be using Laird & Son again. I would recommend you think twice too.

Laird and Son was outstanding in the quality of work. Their product line offered me the opportunity to choose what I need for my family and their recommendation was right on the spot. Reliable, knowledgeable and quick installation as quoted.

Laird & Son made it very easy for us to decide to proceed with their company for our new installations and change over from oil to gas. They provided a hassle free quote and guided us through the eco-energy process. Their installation crew was very courteous, efficient and professional. They were considerate with very little disruption to our home environment - we didn't have to clean up after they left! Thank you again Ron and crew.

I have no relationship or financial interest in this company. Laird and Son was exceptional with the install for my parents. From the time they gave us the quote until the time after the install. They were very professional and helpful with my parents who don't speak English as there first language. They beat expectations on the timeframe and removal of the old oil furnace including full instalation of the above products. They never tried to pressure my parents in upselling or what was not necessary. They made my parents feel very comfortable throughout the whole process. They gave us the best price from other competitors. We would like to thank Ron and his team for making this process seamless and for actually caring for my parents like his. Product is one thing but service to me makes the great company's stand out in my opinion. Thank you.

Laird & Son installed my new furnace, AC and tankless water heater. I was under a very tight deadline to complete the work and I had many different contractors scheduled for various jobs; Laird & Son worked with me to accommodated my every need from installing the various equipment on different dates and times, to coming back and doing additional duct work that I had forgotten about. Every member of their team were very professional, the administration staff always called me back in a timely manner and made every effort to arrange a solution to all the obstacles I was facing with coordinating multiple contractors. The installation team members were extremely hard working and skilled, staying much later than scheduled to finish the work needed so the next contractor (different company) could begin their work. When the time came to schedule a start up for my A/C, the staff worked to find one of the team members that would be able to complete the work after hours because I was not in a position to take time off work. Excellent customer service is what you receive from Laird & Son. I would highly recommend them. Thank you.
Beverley McLean

I converted my oil burning furnace to a gas one earlier this year.
Laird & Son came soon after I called, and gave me a realistic estimate, in line with the other's I'd also sought out.

They scheduled the job quickly,and on that day (one of the coldest of the year-end of January),their employees showed up promptly in the morning and set upon the task.

They knew what the job entailed, how to do it, and they did it.
No fuss, no muss, no real hassles or problems. I had heat by suppertime.
They actually did better work than I've seen from others.

Furnace worked great all winter and still does.

They did a very thorough and awesome job.