Bought a couch, 2 love seats and 2 chairs. The first batch was late. When they did deliver they were late again with some of the other pieces. They had to bring a service man to fix one of the chairs as it wasnt working poperly. We decided we didn't like one of the couches after a week and they said they would exchange it. They promised the exchange would happen within a week or so. Two months later we go back in and they had forgotten all about it. Didnt know they had made the deal so we had to start all over again. They set a delivery date and they didnt deliver because they came early and no one was there. So I got mad and called the VP and doesnt get back to me for 2 days. He said take the delivery or leave it. I told him the customer service was terrible so he made the concession. I wanted it in writing and he still after a week hasn't written me back by email. The concession he made was giving me $200 off and not pay for an additional 6 months but still havent seen this in writing. I'll just pay them off and be done with them forever.
- Approximate cost of services:
- $4,000.00