Bought sofa and live seat, salesman talked us into a more expensive one, on interest free credit. Not a problem, we liked the furniture. It arrived on time, but one of the motors that power the recliner didn't work and some of the stitching on the front was pulled and all gathered up. Service eventually got us a new motor(after I declined an old one) And fixed the gathering in the fabric. One of the recliner seats would not go back down after use, I was told this is normal if there is something stuck. There wasn't anything g stuck. After a couple of visits I was shown how to punch, yes punch, with both fists, the seat back into position. This is also apparently normal after every use. My son fixed it for me with just a minor adjustment. The stitching came undone in two places, after months of being ignore they finally came and fixed it. It looks OK, but you can tell it's been fixed. I will never buy from them again, the quality is not good, the aftersales service is terrible and the service guy is a patronising incompetent. Never ever, use the Barrie Store.
- Approximate cost of services:
- $5,000.00