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La-Z-Boy Furniture Galleries

Furniture
1338 United Blvd Coquitlam BC V3K 6Y2
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Furniture
La-Z-Boy Furniture Galleries
Star Score
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28%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for La-Z-Boy Furniture Galleries

Average customer rating:
2.4 10 (36 reviews)

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Private User
Private User
Private User reviews Calgary, AB
1/10

Should Have Listened to the Reviews

Bought our LazBoy furniture in November and promised delivery before Christmas, should have asked what Christmas. Due Dec 06, followed up and told it was shipped Dec 02 but can't track the truck ? LazBoy told it was stuck in the mountains or at the border ? Do they really think their customers are that naive ? Bottom line it arrived 5 weeks late and was defective, now waiting another 6 weeks for parts. Save yourself money and frustration , buy elsewhere !

Approximate cost of services:
$4,500.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Service is Awful!

Bought a beautiful custom couch- one side shea lounger, other side recliner. When it arrived, the side with the recliner looked like it was going to fall apart. The delivery guys said "that's how it's made". We went back to the store on Queensway/Kipling and they told us to call the service department because it shouldn't look like that (they showed us the floor model and it didn't have any issues). We also paid for the warranty. When I called for service, the lady on the phone already commented that nothing will happen but they'll send someone over. Whenever someone from service tried to make an appointment, they offer a small window during the middle of the business day. The couch was delivered in September, it's January and still haven't been able to have a service call because lazy boy will not accommodate our work schedule. We even let them know we had 2 weeks off and they wouldn't make an appointment in that time period. It's either take a day off of work or forget about it altogether. In addition to trying to get this recliner fixed either later in the afternoon/early evening/weekend, after only 3 months of using this couch the cushions are already flattening out! Will not be outfitting the rest of our house from lazyboy.

Approximate cost of services:
$3,600.00
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bwinn in Montreal
bwinn in Montreal
1 review Simcoe County, ON
0/10

La-Z-Boy Recliner rocker and recliner couch

DO NOT BUY, Falls apart in 3 years - warranty useless pertaining to cushions, wooden frames, frames break, mechanisms fail, service people only do mechanisms (which any putz with a modicum of sense and some tools can do)

Approximate cost of services:
$3,000.00
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Private User
Private User
Private User reviews Brantford, ON
2/10

Very disappointed

We have had this chair for only two years and it has broken and need of repair. Waiting for response from the company.
Found metal piece under the chair that broke off it.

Approximate cost of services:
$1,480.26
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Bakir in Leduc
Bakir in Leduc
1 review Leduc, AB
0/10

Delivery of furniture

We bought new furniture for our home from lazyboy crossiron mill, guys on sale was amazing but then it turn so bad.. the service they are using for delivery is nasty.. guys are so rude and they broke the sofa as they were so aggressive moving it although they replace it but they are extreamly rude about it. Next couple days they brought the remaining of furniture and the guy literally called me 7 times and threat me to leave as he waited so long although it was less than 5 mins and both are rude and they forgot the some parts so I didn't sign for them ... I regret buying from lazy boy and if they don't replace the bad delivery service they will loss bussiness for sure.

Approximate cost of services:
$10,000.00
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Celeste in Calgary
Celeste in Calgary
1 review Calgary, AB
1/10

Rotten Recliner

This is my FOUR YEAR OLD LAZY-BOY RECLINER. Isn't it great? Well, it WAS.... the fabric they sold me has worn out completely on the seat. (I noticed something was wrong only two months ago and the hole is three times larger now....). We bought the GOLD warranty, and when I called yesterday the very nice manager said that if the seat had worn out in one year, they could have done something about it. But "after many years, wear is not covered". Although the manager sent a technician to look at their chair without charging me, the result is that I now have to pay to have them reupholster the seat - mismatched because the 4 year old fabric is discontinued. The technician, who used to work in the upholstering factory for 21 years, informed me that the fabric on my chair was too thin and would never have lasted. Ultimately is was the salespeople at the NORTHLAND location who are responsible for the death of my favourite seat. I have cheap furniture from another company that is older than my 13-year-old daughter that looks better than this $1000 chair. SO, I am informing the public - BUYER BEWARE. If you choose LazyBoy, you choose to walk into a trap of charges that will not end for the life of your furniture. And yes, I will be posting and reposting all over the place.

Approximate cost of services:
$1,000.00
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Tim in Vaughan
Tim in Vaughan
2 reviews Newcastle, ON
0/10

Rocker recliner

Furniture is junk. Bought 2 chairs from the scarborough location. took the day off to have the delivery 1 chair came ripped. took another day off 6 weeks later for the repair. 3 months outside the manufacturer's warranty the screws on the rocker pulled apart making the chair useless. Called the extended warranty company, told them the problem and offered to send photos or Skype so that the repairman could get a proper idea as to what the problem was. I did not want to take another day off work for the repairman to tell me he sis not have the parts to make the fix. The would not allow this so you can guess what happened, he came took one look at the chair and said we needs more parts. I have now been waiting 3 months for the new parts and no one from the store or the extended warranty company will call me back. No customer service PLEASE DO NOT WASTE YOUR TIME OR MONEY WITH LA Z BOY.
The 2nd chair we bought the same day is now twisting and has become unstable as the screws have stripped out of their holes.

Approximate cost of services:
$1,000.00
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susan in Port Mann
susan in Port Mann
1 review Toronto, ON
1/10

poor servic

Leg scratched loading chair into vehicle. Manager saw damage and ordered a new leg. FOUR phone calls from warranty dept, they will not replace it unless I bring in the old leg first, or send photo which I cannot do, no camera on phone. The mananger saw the damage and she was the one to order part, but I am suppose to bring in the leg before they believe it was scratched. Would never buy from there again, and will advise others not to as well.

Approximate cost of services:
$1,000.00
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Kat in Port Mann
Kat in Port Mann
1 review Burlington, ON
0/10

pull out couch

Cheaply made. Throw pillows fell apart within weeks. Regretted buying the blow-up matress but I'm stuck with it they have no sympathy (I had asked to trade for a regular matress or buy a new one for a reduced price). They have no customer service skills. Will never shop there again and will recommend against it to friends.

Approximate cost of services:
$2,000.00
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Mr P from Pitt Meadows
Mr P from Pitt Meadows
2 reviews Burnaby, BC
2/10

Reclina-Rocker Chairs

Ordered 2 Reclina-Rocker's and from day 1 they creak and squeek steady. Had them fixed multiple times. Do yourself a favour and save your money for a better product. Lazy boy isn't the company they used to be.
Might as well be made in china.

Approximate cost of services:
$2,000.00
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