La-Z-Boy Furniture Galleries

Purchase a 3 seat fully automatic sofa from Lazyboy location in Vaughan. Item was delivered and upon set up the delivery person confirmed one of the footrest motors was not working. Information was sent to customer service and service call was sceduled for a brand new sofa. 2 weeks later technician arrives removes the defective part and says he has no idea when the part will be available or the sofa repaired. The motor was left with us and the technician left. Upon visiting the store the manager sent an email to customer service and said we have to wait for their response. This is unbelievable! Why do 2 retired elderly individuals with health issues have to deal with this?