Hired John Knox Pumping to get our house's septic tank pumped.
The service man did not record the amount he pumped out on the side of the truck, who knows if he pumped the 1 gallon or 1000 gallons, there is NO PROOF.
Called customer service and they were UNHELPFUL and not understanding of the situation. Without proof how can you ask for over $1000 in service fees? Moreover, all customer service rep could say was, "it was probably full". 'Probably' does not cut it.
Trust is an important part of a business' relationship with its customers, but you cannot ask for blind trust or for us to believe in "probably full" from a customer service rep that was not present for the service and a service man that does not properly record the job being done.
We just want the facts BEFORE we pay for the service. We are NOT trying to avoid paying the full price, once we get REAL PROOF and not conjecture, we will HAPPILY pay what ever is owed.
- Approximate cost of services:
- $1,500.00