Kitchen Gallery

Great initial service, wonderful design.
Quality terrible, kettle boiled- cupboard door soaks up water and split. Slightest knock and the sorta/drawers chip.
Food has stained colour.
Once paid, no one returns the calls. 4 yrs on and replacing all doors !!!

The day they delivered the cabinets, and before they installed them, Kitchen Gallery demanded payment in full. No mention was made of this during the sales cycle. My wife could not reach me on the phone and paid. There were mistakes in measuring and some cabinets were the wrong size and reached into the next room. Naturally they wanted the money when they saw their mistake. There was much complaining about our uneven floor. Even a cheaper IKEA kitchen system can cope with that. The paint they used bubbles when a damp kitchen towel is hung over it and the paint also chips easily. In a few years we will just replace all the fronts of the cabinets. The counter top company expressed concerns about installing the counter tops because the cupboards were not level. They were persuaded to by Kitchen Gallery - a perfect job but there were gaps underneath - a bit free floating. I tapped in shivs myself to get that proper support. Kitchen Gallery said they had done it when they had not. Contracts are not itemized so when some features sold to us were not delivered they can escape. But we tired of talking to them and frankly didn't want them back in the house. One day they entered our house without first informing us. The key to the house was not returned and we changed the locks on the doors. Libel laws prevent me from expressing how I really feel. I am unhappy that I cannot give them a zero on this rating system.

We came to this company on a referral and we are thanking our lucky stars that we found them. From the initial appointment, through the planning stages, during the reno and even afterwards, we were treated with the up-most respect and courtesy. Art is the kitchen designer here, and you cannot find anyone more knowledgeable, professional and personable to design your kitchen and coordinate with all the trades involved. No renovation of this size goes without a hitch, but when we had a few 'hiccups', Art handled them efficiently. Even when we had a minor problem with the faucet months afterwards, Art took care of it quickly. The price was very competitive as well. We love our new kitchen and can't recommend this company enough.

We hired kitchen gallery to renovate our kitchen although the work done by the contractor was excellent I would not recommend Kitchen Gallery. They made some errors with our cabinets (drilled holes in the wrong place for the handle, leaving empty holes in my cabinet doors) that were never fixed even after bringing this up to them on numerous occasions. We had to return a shelf that was damaged when it arrived. This was several years ago now and they never repaired or replaced the shelf that was returned. They were great up until the end and they just didn't do a good job of completing the project.

Went with this company because the designer was very knowledgeable and I really liked their product. The contractor and his crew were fantastic and I am very pleased with the way my kitchen looks. I can't say that I was displeased with anything until the very end of the reno. A piece of my flooring was damaged when they were taking out the old cupboards and I was reasurred that the floor would be fixed. Despite numerous e-mails, the hole is still there. She didn't even bother getting replying to my last e-mail.

I had the people at Kitchen Gallery do my kitchen about 2 years ago. Happy with the results. The laundry room was not a big job but they gave me the attention as if it were an expensive kitchen. The owner even came out to do the measurements. Cheaper and better quality than my other estimate.

They spent a lot of time deciding which design would best suit our needs. They helped us make choices that would help cut the costs. The installer was excellent because he continued working until it was perfect...he refused to rush. Any problems they replaced the part quickly.