- Approximate cost of services:
- $2,000.00
New carpet in spare room, hall and down stairs
On behalf of King's Flooring, we'd like to apologize if you feel our service and installation was not to your satisfaction. We would be more than happy to send an installer over to repair any loose carpeting as we do have a one year warranty on all installs. As per the pricing, unfortunately in your case there was a staircase being done in which there are extra charges incurred above the per square foot price. Stairs range in extra costs of $10-25/step depending on size and shape. You must multiply the 'per square foot price' by the allotted square foot amount, and then add the extra cost for the stairs and any other extras such as metal trim or moving furniture.
Unfortunately human error does occur, but if you'd like to give us a call with your name and address we would gladly send an installer out to make any necessary repairs and provide you with a copy of the price breakdown.
Thank you for the feedback. In this case, you did keep the door molding, foam and baseboard at no cost to you even though we refunded you for it, and this was a special order on which we are charged a return fee. Also, you changed your mind about the wood to install on the day of installation with the installers in your house, which was a loss of a work day for all even though it was the product you inspected and had ordered. We understand your frustration, but more than made for it and this refusal to install cost us in end. This rating is unfortunately unreasonable considering the circumstances.
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