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Ken Mason Insulation

Insulation
1214 Stone Church Road East Hamilton ON L8W 2C7
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Private User
Private User
Private User reviews Hamilton, ON
0/10

Do not use

Back at the start of November I brought them in to do some spray foam on my roof line. They took the old insulation out as discussed/quoted. During that time, they broke part of my stairs (spindle). When it was brought to their attention the response was "well, what do you want me to do about it???"

Once they came back to do the spray foam, they over sprayed all over my walls and floor. To the point that I could not clean it up. I had asked them how to clean it (if there was a chemical or trick) their response “I know what you are getting at, and I am not buying you a new floor!” (I want to point out that was never something I had asked for). I was still stuck with overspray all over my floors, walls, light switches, etc.

They also missed areas completely and did not put enough foam in most other areas. 85+% of the spray foam needed to be touched up or completed. including the missed peak of my house, for the whole winter.

After numerous phone calls and emails to them. I had to contact a 3rd party auditor and the chemical supplier to get involved and do an audit. As a Ken Mason representative refused to come out to look at the work. After the audit was conducted and showed they did not do an adequate job at all, I had to make multiple attempts at getting this work completed. They also did not accurately communicate with the chemical supplier about contacting me and scheduling time to make up this work.

It took over 5 months for them to come back and finish the job. I had to get the chemical supplier to be onsite to make sure they did adequate work. Who actually sprayed the remainder of the job.

I would 10/10 not recommend this company.

-Terrible customer relations.

-Terrible work quality (initially). They finally finished the work, and it is what was expected. Still, lots of cleaning and maintenance issues to deal with.

-Pricing fluctuated as the job progressed from initial quote and material provided to final invoice.

-Lack of communication on timeline and project.

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