They took our money, then never showed up to do the work. We lost over one thousand dollars. They did not show up to do the work, and we have not been given the deposit back. We get only excuses and delaying tactics, even though they admitted they should return the money. In my opinion, this is no longer a legitimate company.
This company talks a good talk to get your business. Workmanship shoddy. Do not honour guarantee you cannot get ahold of them. Needing to redo our job only 4 years later. Shingles just falling off installed incorrectly. Stay away from this company!! Plus large post hole dug into lawn from their advertising sign.
Fool me once shame on you, fool me twice shame on me: Hands down the worst customer service. Calls and emails not returned. Me to customer service worker: "can you guarantee me someone is going to call me back?" Customer service: "I can't guarantee you anything." Promised yearly checks on work never materialized. You judge a company on how well it manages issues as they arise- for this company, they fall woefully short of being competent.
We called these guys on reputation for a simple roof leak fix.
The unnecessarily upsold us extra work to pre-emptively secure 2 other windows so the same problem didn't recur. This increased cost three-fold.
They couldn't source the same roof shingles but reassured us that they would be very similar. The result is anything but - our roof looks like a patchwork quilt.
Equally the quality of the fixes is atrocious
with visible overhanging, bad caulking and patchy finishing work highly visible from the patio beneath.
Surprise, surprise - a new leak occurred around one of the new windows that we had paid to secure.
After reviewing, they admitted the following in email: "What happened was unfortunate, embarrassing and not at all representative of how we conduct our business." and committed to totally addressing the issue and putting in place a long term solution.
After several weeks of silence, they went back on their word, saying we would have to pay them $7,000-$9,000 to fix it. In the meantime, we were left with an unnecessary $2,600 bill, unfixed leaks and a roof with mismatched shingles and visibly bad quality work.
Avoid these guys at all costs. They will ruin your roof.
In 2015, we had to replace our pitched roof due to a leak. Vlad was his team were great to work with. Vlad was responsive to all my questions (and I had many!), and he and his team were professional, arrived on time, worked efficiently, and always left the work site clean at the end of the day.
We appreciated their work so much, that we ended up adding on the job of replacing our eavestroughs.
Almost five years -- and several dramatic wind storms! -- later, and we couldn't be happier with our choice!
Extremely frustrating experience.
Not responsive to emails and calls after many follow ups.
Charged my credit card prior to completion without notice.
Install job was ok for most windows, but rough on a few.
Keating Roofing was a professional company to deal with and did a great job on our roof.
We contacted them Spring 2018 asking for a fall 2018 job. We have solar pool heating and didn't want to lose our pool season. We contacted 11 companies but received quotes from about half.
Because we had to pay another company to remove and reinstall our solar heating system, our priority was a quality job so that the roof wouldn't fail before the solar pool heating equipment needed replacement. We had a long list of requirements and Keating quickly became the benchmark. Supposedly "better" quotes became more comparable in price once we factored in the extras we wanted - e.g., ice and water shield in the area beneath our solar pool heating equipment, extra ice and water shield around the eaves (6' total depth), drip edge.
Keating also offered the best warranty for the black Landmark shingles we'd selected: a Certainteed SureStart plus 5-Star Warranty. That sealed the deal for us as we wanted a roof that would stand the test of time. The roof was installed in October 2018.
Vlad was professional and communicative. We believe our roof will stand the test of time and we wouldn't hesitate to recommend them.
Job price is pre-HST.
Not very impressed, initial order (with down payment) placed Sept 2018, excuse after excuse after excuse, constant follow up form my end, no one ever returns calls....windows were finally installed Aug 2019. Disorganized and unprofessional. Run the other way.