- Approximate cost of services:
- $13,000.00
A&E, Thank you so much for this… it was a pleasure working for you and your family. Despite all the challenges we had faced during the Covid lockdown, we were able to navigate through it and get it done with little delays. Enjoy your new basement space it looks awesome!
Talk soon,
Dino & Company
Basement finish was perfection!
Thank you April! We are so happy to hear that you and the family are well and enjoying your new basement space! It was a pleasure to work for you and your family and I am excited to hear of your future plans for your powder room!
Best wishes,
Dino Napolitano & The Kayland Team.
Hi Steve and Barb,
I wanted to take this opportunity to thank you once again for entrusting us with another major renovation project. We had a wonderful experience about nine years ago… And like the first time around we wanted to give you exactly what you and Barb envisioned. The place looks amazing and we are very pleased to be a part of making it a reality. All the best to you and your family.
Cheers,
Dino Napolitano
Dear Charlotte and George,
We had a great time working on your project… It was truly a pleasure working in your home each day. I love the way it turned out the place looks amazing and sleek... Wishing you both all the best with many years of Joy & Happiness!
Cheers,
Dino Napolitano
Patricia, thank you so much for the opportunity and for your wonderful review. We are very pleased on how the project turned out. I'm sure you'll get a lot of use of the space. Wishing you and your family all the best.
Cheers,
Dino Napolitano
Perry,
There is always two sides to a story… I’m not surprised that you did exactly what you threatened to do from the beginning of this project. Threatening to post a bad review to gain advantages over a contract agreement is what we refer to as a Bully client. Besides, poaching my lead hand into coming to do additional work after hours shows what type of client we were up against. This kind of stuff I can deal with… however, the disrespectful act of you stepping forward towards me while shouting and pointing your finger in my face, was insulting and embarrassing to witness, especially in front of your wife & my tile installer. Never, in my 27 year career have I experienced the drama you added to our conversations. This to me is unacceptable and made us uncomfortable to continue to work in your home. However, we did continue to work every day professionally and respectfully, as you knew we would, until the project was complete.
I’m not here to dispute the fact that there were a couple setbacks as there can be on all projects. But, when there is… we always assess the issues, plan a solution with client, then execute as planned and that we did.
As for the warranty, We had the manufacturer provide us with some new flooring due to defective product. We came back to honor our warranty and worked for 2 full days, replaced all flooring areas of concern, reinstalled base boards, repainted them and left the place spotless.
I’ve worked so very hard to build this company up to what it is today. It’s built on Honesty, Trust & Integrity, We are always working above and beyond to ensure our clients are happy and satisfied. It’s unfortunate that sometimes no matter how much you do there is no pleasing some. That I can accept…
however a personal attack on my Honesty, Trust & Integrity I will NOT.
Dino Napolitano
Kayland Construction Concepts
Erik, Thanks so much for the company review! we are happy knowing that you had a great experience.
We look forward to being of service to you and your family in the future.
Cheers,
Dino