Redo the entire Front Yard , walkway, trees,plantings
This was major job (not for Partridge though). There were several planning meetings and design redos. Juergen (The owner) is very customer focus, which is great. The design process was to our complete satisfaction. Some implementation issues along the way but they were handled quite well. The crew was very knowledgeable and professional. The project started and completed on time. Overall I give them a 9 due to lack of good communication internal to the company as well as with me. Juergen did not keep good time when meeting. He either forgot or didn't show up (or VERY late) without communicating. I gave him the benefit of the doubt but after 3 incidences I had to have a chat with him. Other than that I would highly recommend the company.
- Approximate cost of services:
- $100,000.00
- What could this company do to improve their services?
- Better internal and external communication. too many people involved. There should be only 1 point of contact or it gets too confusing. better response time and Juergen needs a personal assistant to keep his calender ;-)
- Any advice to offer fellow homeowners facing a similar project?
- If you are a stickler with keeping time, make sure you lay down some rules on communication i.e. have one point of contact.