Hugely overpriced for parts and poor workmanship
Our property manager called Jermark in to replace three faulty shutoff valves in our condo, all in one place within a few inches of each other; a very simple, straightforward job. I reviewed the invoice with the PM.
Apart from performing the sloppiest soldering I've ever seen, Jermark charged us for SEVEN AND A HALF HOURS labour, and over $460 for parts that retail for under $115. (They charged us OVER NINE DOLLARS for a simple copper elbow that costs $0.89 at Home Depot. ALMOST FIFTY DOLLARS for two couplings that retail for $6.50.) They also reused some of our existing parts (I know because they had our paint on them) but charged us for brand new.
After the PM complained, they gave us a partial credit on the labour, but explained the parts pricing as being a result of buying from a plumbing supply company, not Home Depot, and they did not explain the old paint on "brand new" parts. They did not reduce the charges for parts. I called a plumbing supply company and asked for their price on a copper elbow: they said they would charge a plumber $1.85 -- NOT over $9.00, as Jermark charged us.
Needless to say, Jermark will NOT be hired again for work in our building.
- Approximate cost of services:
- $1,320.00