J&S Plumbing Service Inc

Heating & Air Conditioning
Newmarket ON L3Y 9E5
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Brent in Toronto
Brent in Toronto
1 review Toronto, ON

upsold on snaking job

I had a washing machine drain that was not draining well but only intermittently. They had a $100 drain special on website so I called. Harvey said as there is no cleanout the special wouldn't apply. He said maybe when the guy gets there is will only be $100 but not sure. I said go ahead and the guy shows up and gives me a price of $450. I called Harvey and said that was ridiculous. He asked me what I wanted to pay(bad strategy). I said I just wanted to be treated fairly. Harvey said $200 and I said fine. Then guy onsite says $200 plus $65 service call and I said no. They did it for $200. But they took alot of kicks at me. Job was done fine. Guys on ground are fine. But culture is obviously to oversell. They clearly dont worry about return business.

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Company Response

It’s unfortunate that you felt it necessary to write us a 0-star review for giving you a discount on a job.  You were initially provided an estimate for $450 and ended up paying $200, I would say that’s a fair deal!  Our current promotion for $99 drain clearing didn’t apply to your issue so our team did their best to help you out with pricing, if we didn’t care about return business we wouldn’t have done that.  We always strive to provide our customers with 5-star service so we are their first call for any of their home comfort needs.