I had them install a brand new toilet for just over 1K in March, the toilet started to leak around the base a couple of days ago. It is under warranty so I called for service. Was told someone would be at my house the following day between 3-5pm nobody showed up or called. I called them and was told that they were running behind but someone was coming. Nobody showed up. Now they tell me someone will call me tomorrow. I am not holding my breath on this. Horrible customer service and talk about not honoring the warranty. DONT USE THEM!!!!
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?