It is such a good feeling knowing that you are sitting down to write a review for a company that exceeded all of your expectations.
We have been in our home for 30+ years and were having our roof re-shingled. We had had some leaks at the location of the roof vents. Knowing that, we knew that the insulation would have been affected. Also, we knew that the standards in terms or R value would have likely changed dramatically since the house was built back in the 70's. We had not previously upgraded our attic insulation.
I set about doing my research, particularly looking for consumer reviews. We were particularly pleased with the amazing reviews we read on HomeStars. We requested a quote from Insta-Insulation and from another company as well. We requested a quote for the roof and the insulation from that company. The other company's quote for the insulation was significantly higher and they requested a deposit.
We were contacted by Insta-Insulation almost immediately after requesting a quote. An appointment was booked for a salesperson to come out and give us an estimate. Prior to the appointment, Insta-Insulation sent us an e-mail introducing us to the sales person who was coming out and detailed his experience in the business. Bruce arrived on time and was very professional. He advised us of the price and indicated that he would send us the estimate in writing via email. We received the estimate the following day.
Due to unforeseen circumstances, we had to delay having the work done. In any case, when we were able to schedule the work to be done, we contacted the office and booked a date.
Several days prior to the appointment we were sent an e-mail confirming the appointment that advised us of any actions we need to take prior to the installation team arriving. We received a call the day prior to confirm when the team was likely to arrive.
Adam and Eric arrived on time. They were very professional. They explained everything they were doing. They answered my many questions. They left my home as they had found it (except for the attic that is!) Our attic insulation was brought up to code. (We were only at 20 and code is now R50)
We were very pleased with the office staff, the sales staff and the installation team. Everything from start to finish!
We likely need to get some insulation down at the back of the house in future and we will definitely be calling Insta-Insulation to get that work done when we are ready.
