Called because we have a squirrel in our side roof. They came and surveyed the area I told them the squirrel was in. They set up one trap door where they thought the squirrel was using to get in and out and blocked 2 other possible points. We paid almost $700 for the service. A week later we get a call so they can remove their one way door. Pesky thing is still there I told them. They came back to reassess and told us that it is not a squirrel I've been hearing and that it's mice so I get charged another $100 and they give us another bill of suggested work. We refuse for the time being. The squirrel meanwhile has found another exit point and it's now running between our floors. After the third call they tell us that the service will be another $100 and that they will have to again reassess the work and that any additional work they have to do will cost us more. We paid $800 for two small pieces of sheet metal to block 2 small areas and for someone to tell us that what we're hearing are mice. The people are very courdial and pleasant but the service is not guaranteed. You keep paying money for things they say you think you're hearing because we're not the experts. I will not recommend this company to anyone based on the fact that I have now lost $800 for nothing. The amount of damage the pesky thing (or things) is (are) causing will probably cost us a couple of thousands in chewed up wires and such along with another couple of hundred dollars to call another company to deal with its removal.