Hometurf Lawn Care Service

Lawn Maintenance
Mississauga ON L5S 1G4
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Lawn Maintenance
Hometurf Lawn Care Service
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89%

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Reviews for Hometurf Lawn Care Service

Average customer rating:
8.9 10 (3083 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
0/10

poor customer service, then they flat fib out to you!!

very poor customer service!!
you call EARLY in the season to cancel the service after they send out their mailer in Feb/Mar. in the one corner it clearly states if you do not call to cancel you will be automatically enrolled into the current yearly program.
I called then, then called again in April AFTER they showed up, I called AGAIN in May after they showed up YET again. they will ask you for a 2 letter and 3-4 digit # for the cancel ref #. ya I keep that from 3+ months ago!!! then they all play the dumb card, be it Jenna, Loydd, Nick, Desirae or whomever saying to you sorry if you don't have that # then you did not cancel. so this time I DO have it and WILL keep it for proof, but yet they say we must still charge you. Hey Hometurf get your customer service team together to be better customer service representatives !!
Be VERY aware of this company!!! funny when their field techs too say that " yes the customer service part of this business is not good, so here is some extra fertilizer to help make up for it, we do it all the time"
let alone the actual damage they do to your property then tell you to pay for it and they will reimburse you for it. WHAT you damaged it YOU pay for it.

Approximate cost of services:
$200.00
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Company Response

Hello, Thank you for your review. We are sorry to hear that you had issues cancelling the service. Our service is very easy to cancel and you should never run into any issues with our customer service team. We are here to help! Unfortunately, because we do not have your name or address we cannot resolve this issue with you. Please contact our office at 1.888.791.8873 and speak to our customer service manager Desiree to ensure that we can resolve this issue. Thank you!

Bonnie  in Mississauga
Bonnie in Mississauga
1 review Milton, ON
10/10

Lawn Care

I’ve been a satisfied Hometurf Lawn Care Customer for 5 years. The service and results are excellent. There are no bad surprises with the billing, you get exactly what you pay for. I really appreciate the courtesy reminder calls before each service. The Techs always leave a report with recommendations or actions required. Thanks to Hometurf, my lawn looks great!

Approximate cost of services:
$245.00
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Company Response

We're happy to hear you've been with Hometurf for five years Bonnie! We love hearing that our clients appreciate our reminder calls and that their lawn looks great! Thank you so much for your review, we look forward to working with you again this year!

Private User
Private User
Private User reviews Toronto, ON
8/10

Good Service, Good Value

Since they've come the past couple of times I've noticed that the lawn has gotten thicker which is great. Overall I'm happy with the service but they need to take note not to show up while I'm on vacation especially after I told them that I would be away.

Approximate cost of services:
$280.00
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Company Response

We're thrilled to hear that your lawn has gotten thicker! We appreciate your business and apologize for the miscommunication. We always take feedback from clients into consideration when looking for ways to improve our business. We look forward to working with you to make your lawn look beautiful this year.

Mahmuda in St. John's
Mahmuda in St. John's
1 review St. John's, NL
10/10

Lawn Care

I started with Hometurf last year, was very satisfied and continued this year as well. I would surely recommend my friends and family to sign up with them. The prices are reasonable and the service is good!

Approximate cost of services:
$218.60
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Company Response

We're thrilled you decided to continue using Hometurf Mahmuda! We appreciate your business and that you would recommend us to your friends and family! Thank you for your lovely review and we look forward to making your lawn look beautiful this year!

Private User
Private User
Private User reviews Milton, ON
9/10

Lawn Care

We have been using Hometurf for at least 3 years now and are very impressed with their service. I called when it had rained continually after one of the applications and they came back to reapply without any complaints. I have referred them to my neighbours. Our lawn looks a lot better now that the responsibility is now theirs!

Approximate cost of services:
$286.00
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Company Response

We're thrilled that you've been using Hometurf for three years! We love hearing that our clients have referred us to their neighbors and that their lawn looks good! We appreciate your business and look forward to making your lawn look it's absolute best!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Lawn Service

I am extremely satisfied with the service provided. On the day the technician would come to my home to provide the necessary service required for my lawn he would also advise me how to maintain a good lawn.
It is a pleasure to deal with professional knowledgeable staff.

Approximate cost of services:
$150.00
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Company Response

Thank you very much for your lovely comments! We're thrilled to hear that you are satisfied with the services Hometurf provided and that you find our staff professional and knowledgeable! We look forward to working with you again!

Mugundhan K in Brampton
Mugundhan K in Brampton
7 reviews Brampton, ON
10/10

Lawn care and Great service

I am using home turf for 2nd year,prompt in service and response. All application provided on time and door slip message what is applied to lawn on that day.Home turf got rid of the weeds and by reseeding they replaced the weeds with grass - at the end of last season the lawn looked great - green grass and no weeds. My lawn is looking good now.

Approximate cost of services:
$305.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are very happy to hear about the great experience you had with Hometurf Mugundhan! We love hearing that your lawn is weed free and looks fabulous because of our services! We're thrilled you decided to use us again this year, and we look forward to making your lawn look its best again!

Phil Thorpe in Richmond Hill
Phil Thorpe in Richmond Hill
4 reviews Richmond Hill, ON
10/10

Lawn Maintenace

Very timely with their service and always very responsive. They have been looking after my lawn for more than 10 years and very happy with the service. Would recommend them.

Approximate cost of services:
$250.00
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Company Response

We're thrilled you've been with Hometurf for over ten years Phil! Thank you very much for your lovely comments, we're glad you would recommend us! We look forward to making your lawn look its absoulte best!

Private User
Private User
Private User reviews Brampton, ON
6/10

service

I have been using hometurf for the last 3 years. Competitive pricing and professional services. My lawn was well maintained and healthy. I was happy with the service and I never had any issues with the service. BUT This year My lawn ONLY had had one service on March 20, usually my lawn had received one treatment on March 20, one on April 20 and one on May 15 but this year the company call me around May 4 to tell me they are supposed to come but they did not show up so I have to call them and they do not know when my lawn would have the service, so I am very disappointed with company.

Approximate cost of services:
$330.00
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Company Response

Good afternoon, we're very sorry to hear that you've only had one service so far and that no one has shown up for the rest of your services. Our clients are extremely important to us, and we would like nothing more than to make it up to you. Please feel free to send us your contact details in a private message, and we will contact you ASAP to solve the problem! You can also contact our office at 1-888-791-8873 and speak with Desiree the customer service manager.

Carolina in San Francisco
Carolina in San Francisco
1 review Mississauga, ON
10/10

Lawn Care

We were about to replace the whole lawn, when we decided to give a try to Hometurf. This spring is the second time we pay for the service and the lawn looks great!

Approximate cost of services:
$280.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your lovely comments, Carolina! We're thrilled that your lawn looks amazing and that we saved you from having to replace your whole lawn! We appreciate your business and look forward to working with you again this year!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hometurf Lawn Care Service

At Hometurf Lawn Care, we have been treating the lawns of our loyal customers for over 30 years. As a family-owned and -operated business, we have grown by delivering lush, healthy, green lawns while using only the highest quality products applied by professional lawn care technicians. Let us help you make your lawn look its best this season!

Our season-long lawn care programs take the guess work out of which products to use and when. Applications are scheduled to be applied four to six weeks apart throughout the season for optimal turf care. We strive to ensure everything your lawn needs is included in our programs. No telemarketing or sales calls pushing unnecessary extras.

Our services include: lawn care programs, lawn maintenance programs, fertilizer, weed control, insect control, aeration, grass seeding, dethatching, top dressing, chinch bug control and grub control.

CATEGORIES
Weed Control and Lawn Maintenance
PRODUCTS
Lawn Care Programs, Fertilizer, Weed Control, Insect Control, Aeration, Grass Seeding, Dethatching, Top Dressing
SERVICES
Lawn Care Programs, Fertilizer, Weed Control, Insect Control, Aeration, Grass Seeding, Dethatching, Top Dressing
WEBSITE
https://www.hometurf.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Cheque, Visa, MasterCard, Online Banking
LICENSES
Ministry of Ontario Landscape Exterminator, Ministry of Ontario Pesticide Operator License
MEMBERSHIPS
Landscape Ontario, Professional Lawn Care Association of Ontario, CNLA, OIPMA, PLANET, PLCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No project too small
BONDED
Yes
PROJECT RATE
Varies based on property size.
WRITTEN CONTRACT
Yes
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