Installation of new furnace and AC unit
My heating furnace broke down during the coldest week of last winter over a weekend. Due to the concern of pipe damage from freezing water, we contacted many heating furnace suppliers. We also contacted home depot and were told that a represents from our local store will get back to us within 48 hours. Mike from the home depot in Scarborough called me within 1 hr of that phone call ON A SATURDAY. I requested him to come to our property to provide a quote for replacing our 20 year old furnace. In 30 min he was at our property. He thoroughly and patiently explained the product, the rebates we qualified for and how to go about claiming the rebates. I felt no pressure during the course of our discussion, unlike most sales reps who came prior to him who were engaging in extremely aggressive pushy sales tactics. Because of his thoroughness and the competitive quote, we decided to not only replace the furnace but also the AC unit. He even provided a FREE cover for the AC unit and a FREE digital temperature controller. His team came in the next day (SUNDAY) and installed both the furnace and AC within a few hours. TRULY A SAVIOR FOR THE FRIGID WINTER. This experience has made me a loyal client for our local home depot!
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?