Home Depot - Baseline - Ottawa

Great to see competitive prices on all materials that they have available in stock. The most convenient location for our shop.

I contracted a landscaper through Home Depot's Installation Department hoping to benefit from the protection brought in by Home Depot in case of problems with the landscaping contractor. Well, I was wrong. Home Depot is not standing by their claim of "RESULTS GUARANTEED. ALWAYS QUALITY WORK. Reliable and Worry-Free". The contractor botched a patio lift, regrade and re-lay job in that the drainage runs towards the house instead of away and the clearance of the patio stones under both the garage passageway door and shed door is insufficient. My recommendation is to save the money and deal with contractors directly instead of via Home Depot.

Usually I get good service at home depot (Ottawa, Baseline Road) in any section. Unfortunately today was different. I asked a rather simple question to John D. in plumbing about the difference between two toilet fill valves that were very similar, one of them claiming to save water (?). His answer was 'read the label' (sic!). When I insisted he just mumbled some explanation to get rid of me. I found his behavior very rude.

I was in the Baseline Store on Sept 20, 2017. I was served by Rick in the paint dept. and he gave me more help than I would ever expect from someone in his position.
I highly recommend him and this department.

We needed cupboards to set up a summer kitchen in the basement,
This was nothing extravagant, an L-shaped kitchen configuration with a sink and a cook top. The Home Depot on Baseline had all the stock we needed at the right price. We loaded all in the truck and brought home. This was great because it stayed a weekend project.
The place looks good and the quality, although not top notch is good enough for the basement.
We recommend. BTW one the fellows helped us load the truck.

The Home Depot rep was very helpful and knowledgeable in helping us select the right tile for a first-time project in completely renovating our entire bathroom from the studs and joists up.

We recently did some plumbing in our bathroom. My Husband sent me to Home Depot to get the parts.I had no clue what I was looking for, but the sale associate was so helpful in choosing the parts I needed. When I returned home, my husband praised me for getting the right items. I could not take credit for this. Thanks HD for great staff!

CAS

We were needing advice on how to remove a cement fireplace hearth and when mentioning this to the staff at the tool rental department they further provided recommendations on how to quickly remove the hearth and the best tool for the job. I was extremely happy with their professionalism and knowledge.

Absolutely THE WORST shopping experience at HD Baseline. I normally shop at the Kanata location, and love it there. This time, I thought I would stop at the Baseline location on the way home from work. I was buying some supplies for a client. Easy, right? Wrong! I couldn't find anyone in the paint section to "shake" my paint cans. Then, I get everything I need and get to the cash. I pay with my Amex. Well, their printer is not working. They ask me if I need a receipt. Uh, yes. I need to get reimbursed. They tell me it will take 10-15 minutes for machine to reboot. I ask if they can just return the materials and resell them to me. "Oh yeah, sure..let's go to the Customer Service desk at the other end of store". We go there and their system hasn't "caught up" so they can't find my order, even though they full-well know I just purchased it. They call a manager, they look in their system, still can't find it. They assume the transaction never took place. I tell them that yes, it did because I put my PIN in the machine and got an "approved" message. They don't believe me. I have to call AMEX and confirm that the charge went through my card. At this point (40 mins later) they tell me "ok, just go". HELLO!?!?! I NEED A RECEIPT. Finally, they realize that yes, they can return the stuff and sell it to me again. I get to leave with my purchases and receipt only 50 minutes later, and no apology. Disgusting!

I used their loan a tool program. Staff was very friendly and offered the right suggestions for the job. Took the time to explain what tools I needed to repaint and redo my kitchen.