The Newton Home Depot has been our go to place any time we are considering home renovations. This time it was the family walls and floors. We bought a special suede paint that had a sort of grit mixed in and spent 3 days getting our feature wall to look just right - the final coat had to be hand painted in small x's, so it took a long time. The instructions for using this paint informed the user that it was not a paint that 'touched up well." We ordered our new rug and Home Depot arranged for the installation. The two installers were on time, tidy and pleasant, but when they had finished I noticed a 3 foot scrape along the paint, as well as two other smaller marks on the wall. When I pointed it out, the installers took pictures for their records and said should call the customer service line at Home Depot. After a few days of waiting for a call back, arrangements were finally made to have an agent come and have a look. At first he took no responsibility, I felt he was trying to just brush me off. He told me that I should be aware that the rug should have gone in before painting - that did not make sense! He also said that he did not have access to any painters to fix the problem - I said I was willing to try to fix the problem, but if it did not work, I would expect Home Depot to take responsibility. We had to drive back to Home Depot to have the paint remixed so the grit would be suspended again, and came home and I attempted to repair the damage. Although I could somewhat notice the repair when I was finished, I decided I could live with it. Home Depot Head Office phoned and listened carefully to my view of the situation. Since I said that I was satisfied with my repair, we considered the issue closed and they offered two $50 gift cards to Home Depot for my trouble.
- Approximate cost of services:
- $3,800.00