bay window plus three other "flat windows"
Dreadful workmanship, and horrible customer service once something goes wrong. We had the "bay installation from hell" .It was a replacement for an existing bay window, but clearly the installer did not know how to do the installation. Called Tony to come and see the window the day after it was installed. He came out and I showed him all of the areas that were not done right. He focused on one issue and and told me that the crooked top of the bay was an optical illusion with my bricks! He sent the installer back to address the problem on the bottom of the bay. It only looked worse after this fix! As the installer tried to just cover over previous mistakes-there was no follow up call from Tony to see if we were happy with the repair job.
After this we decided to have another company come and do the repair-it cost us $1000.00, but there was no way I was going to allow Home Decor back on my property. Although in a later phone call Tony did say they would come back again, I told him that clearly the installer does not know what he is doing, and there was no way he was going to come back a third time! Tony's response was that he had other installers. No thank-you, as I was told the installer that came was "your best".
Last week I had the window properly fixed-I now have no crooked lines, optical illusion has magically disappeared, angles are all the same, caulking is neat and tidy, bottom of bay is reinforced-I was shocked to learn that when trim came off new installers found that the bottom had never been reinforced at all!!!
Tony in response to you I have no recollection of filling out any survery response. However, if I did, as you recall the bay window was installed a week after the first three windows-my experience dealing with you after the Bay Window installation was horrible, and I would never recommend your company to anyone.
- Approximate cost of services:
- $6,500.00
- Company Response
Thank you for your review. Your review allows us to ensure quality control & customer satisfaction. It is unfortunate that you have encountered a negative experience with your bay window installation, the other 3 window installations were obviously to your satisfaction. We would however like to point out that we did attempt to service you with several onsite visits & offered the option of having another of our installation crew to resolve your issue - you opted to pursue another avenue. We also have on file our standard “Customer Completion Form” with comments written by the customer as follows:
“Nino & Danny did a wonderful job under very hot conditions. They were neat & the work was great”. Ultimately, we would prefer perfection for all our installations, but realistically there will be the occasional unhappy customer. Wishing you well.