We called Hoerner after our kitchen sink was not draining. They came quickly, but were not able to fix the issue. The technician cut the pipe, snaked the drain, reassembled everything and it drained even worse. He then told me that he didn't know what the issue was so I should spend $600 to bring the plumbing up to code, which should do it (this on top of the $400 I already spent). I had another plumber come last night who just used a longer snake and everything is fine - charged me $100 plus parts. I am disappointed that Hoerner was not able to properly diagnose or fix my issue, and they seemed focused on up-selling me on something that it turns out that I did not need.
- Approximate cost of services:
- $400.00
- Company Response
Thank you so much for your thorough feedback. We are happy that we were able to come out to you quickly but sorry that we did not live up to your expectations and that you were disappointed with our service. We pride and value excellent service to our customers. Our technician snaked your drain and upon further inspection, there were one or two other concerns. In efforts to resolve any ongoing drain problems, Hoerner made efforts to provide you with a solution to your problem, not a temporary fix. It is not possible to warranty a snaking and for this reason, we were hoping to find a permanent solution to your ongoing drain problem. We are happy to further discuss this issue if you would like to contact us. Thanks