I've used Hoerner Heating and Plumbing for many years and always felt they did good work at a reasonable fee.. They now offer a Plumbing Membership program in which you pay a modest fee, and for the next five years, they will come and check all plumbing in the home to confirm that all is well. My basement is newly renovated and when Kyle come for the plumbing check-up, he found that my sump pump was never set up properly and showed me exactly why. Kyle then reconfigured the set up to allow the sump pump to work properly. I also have a sump pump back up and Kyle found that the battery only worked sporadically. Rather than charge me, he told me precisely what to buy and where to buy it. My experiences with Hoerner employees has always been positive — These are good people who are willing to help you solve your plumbing and heating problems rather than take you for every dime possible like so many other companies. I highly recommend them.
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- Company Response
Thank you so much for taking the time to provide this detailed feedback. We at Hoerner are so excited to receive such lovely and detailed feedback. The positive feedback gives the technicians such a great boost.
As a company we are striving all the time to meet our 6 pledges(see on hoerner.ca).
Customer service both in the office and in the field (peoples homes) is so important to our company.
Thanks so much for your ongoing loyalty.