Hoerner Heating & Plumbing and Drains

Plumbing
868 Broadview Ave Toronto ON M4K 2R1
Write a Review
Write a Review
Website
HomeStars
Plumbing
Hoerner Heating & Plumbing and Drains
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Hoerner Heating & Plumbing and Drains

Average customer rating:
9.7 10 (392 reviews)

Sort by

Deb from Toron
Deb from Toron
1 review Toronto, ON
10/10

Plumbing back up problems

We have depended on Hoerner to do the plumbing in our old house for years, most recently for a hole found in our main drain pipe under our home.

We've continued to use this company as they are trustworthy, they do good job, and are reasonably priced. In addition they are very professional while also being very friendly and easy to work with. We have absolutely no complaints and recommend them highly.

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We value your positive feedback. We are please to know you appreciated our professional and friendly service. Thank you for your recommendation and for choosing Hoerner Heating & Plumbing. We look forward to your continued business.

Alia
Alia
3 reviews Toronto, ON
10/10

Fixed Leak In Basement

We had a leak in our basement where the paint was bubbling as water was collecting in the ceiling. The folks from Hoerner came to the rescue and took out the drywall on the ceiling in order to locate the leak. Once the leak was located they replaced the faulty piping, leaving us with a dry basement once again.

We love this company, they were on time, clean and efficient. We even called them afterward to tell them how happy we were with the job they had done! We would recommend them to anyone.

Was this review helpful?
Company Response

Thank you for taking the time to write this review. Your feedback is so appreciated. At Hoerner we strive to provide consistent, quality service you can count on. We love knowing that we lived up to our pledges by arriving on time and provided efficient service and cleaning up afterward. Thank you again for choosing Hoerner, We look forward to working for you in the future.

Chuck from Toronto
Chuck from Toronto
1 review Toronto, ON
10/10

Drains

Hoerner Heating and Plumbing have saved our skins many times. From new gas lines to snaking out the main drain when things were not flowing in our favour. They are quick, consistent, reliable and clean. No surprises.
Thanks Hoerner's
Chuck

Was this review helpful?
Company Response

Thank you so much Chuck for taking the time out of your busy day to talk about your experience with Hoerner. Customer satisfaction is so important to us and we are pleased to know you were happy with service we have provided over the years. We take pride in our work and always try to stand by our pledges to clean up and provide flat fee pricing. Thank you for choosing Hoerner, we look forward to your continued business.

Don from Toronto
Don from Toronto
2 reviews Toronto, ON
10/10

Main drain diagnose & repair

Hoerner came over quickly after our water was shut down. They took their time doing an exhaustive diagnosis leaving no questions unanswered and then repaired this issue improving the design as they did

Was this review helpful?
Company Response

Thank you for taking the time to share your positive experience with fellow homeowners. We are very pleased to know that you are satisfied with our on prompt arrival, diagnosis and workmanship. Hoerner Heating & Plumbing is here to service you with any future work or inquiry that you might have. Once again, thank you for choosing Hoerner Heating & Plumbing Service Inc.

Joeddi Marshall
Joeddi Marshall
5 reviews EAST YORK, ON
1/10

Shoddy Dishwasher Installation

This review is a couple years late but we're still dealing with the poor workmanship so I'm finally getting around to writing this.

We hired Hoerner to install a dishwasher. It involved running new tubing to the water pipes in what should've been a routine procedure.

We didn't notice until a few months later but the tubing was positioned in such a way that a bend had started to form in it preventing the water from draining. Much like if you bend a garden hose to stop the flow of water. We were able to straighten it out a bit and didn't have any more problems for another few months. Every once in a while we'd have to go down and straighten it as best we could.

As is life, we just never got around to contacting Hoerner within the warranty period. I did call to see if they'd perhaps stand behind their work even after the warranty period but I never received a call back so I took that as a 'no'.

Now we have to replace the tubing and try to install it properly as it's kinked so much that we are now unable to straighten it out.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

I sincerely apologize if our team did not get back to you.
We offer 100% satisfaction guarantee to our clients and would like to have an opportunity to earn your business back by repairing the tubing so it functions properly. Unfortunately with the limited information we are unable to locate your Service Call. I would like to personally take care of this. Could you please contact me directly at 416 463 2573, Andrew Hoerner, Owner of Hoerner Heating & Plumbing.

Geoff Whynot in Toronto
Geoff Whynot in Toronto
4 reviews Toronto, ON
10/10

Small plumbing issues around the house

I called Hoerner to take care of a dripping shower (one of those Moen cartridge jobs). I'd tried to replace the cartridge myself, but when it proved resistant I decided it was best to call a pro rather than break something. Well the guys from Hoerner turned up on time, were very polite and respectful, did an ace job and were also quite willing to tackle a couple of other minor things on the spot. No question I will use them again.

Was this review helpful?
Company Response

We are very pleased you took the time to share your experience of Hoerner Heating &Plumbing with fellow homeowners. We are glad to hear that our technicians had a prompt arrival time. Thank you for highlighting the politeness and respectfulness of our employees. We take pride in a positive attitude at Hoerner Plumbing. We are very pleased to hear of the excellent workmanship. In addition we are happy to know that the technicians maintained satisfactory customer service by tackling a few other minor things. Thank you so much for choosing Hoerner Heating & Plumbing and we look forward to your continuing business.

Viive in Toronto
Viive in Toronto
1 review East York, ON
10/10

basement sewer cleanout

We had a basement sewage back-up, Hoerner's were recommended to us to do emergency repair work. They quoted a price over the phone and stuck to it, despite the fact that the work ended up being more involved, and took them over three hours to do. Their advice was accurate and honest, the work was well done and they cleaned up after themselves.

Was this review helpful?
Company Response

Thanks so much for taking the time to write up your experience with Hoerner Heating & Plumbing. Thank you for highlighting that we gave accurate & honest advice, a quality that we value at Hoerner Plumbing. We are also extremely pleased to know that you are satisfied with our efficient workmanship, cleanliness and flat rate pricing. We take pride in our 6 pledges and hope that the pledges help to provide excellent customer service. Once again, thank you for choosing Hoerner Heating & Plumbing and we look forward to your continuing business.

Fraser in Broadview Danforth
Fraser in Broadview Danforth
3 reviews Toronto, ON
10/10

Install new gas furnace and boiler

Hoerner plumbing has done several jobs for me over the years but last year they installed a new mid efficiency boiler gas furnace for me. I have always found their prices to be in line or a bit less expensive than others, and this job was no different with their quote a bit lower than others.They arrived on schedule, did the work quickly but carefully, did not leave until they were sure everything was running properly and cleaned up afterwards. Billing was exactly as quoted with a few minor things thrown in for free. In fact, they sent me a Christmas card afterwards with a $5 Tim card. Andrew, the owner, and his staff are always friendly and pleasant, happy to explain the work. There was a minor follow up issue this year which they correctly quickly and promptly with no extra charges.

Was this review helpful?
Company Response

Thank you so much for your kind review. We really appreciate you taking the time to talk about your positive experience with Hoerner. Thank you for highlighting the fact that we lived up to our pledges to give 100% customer satisfaction, offer up-front pricing, and to clean up after the job. We're so pleased to know you enjoyed the Christmas Card and Tim Hortons Card. It's just a small gesture to say thank you for being a loyal and repeat customer. Thanks again for choosing Hoerner, we look forward to your continued business.

Renae in Beaches
Renae in Beaches
2 reviews Toronto, ON
10/10

Replaced 2 pedestal sinks with vanities

My husband and I needed 2 pedestal sinks in our new home replaced with sinks with vanities (needed the storage!) and had another company give us a quote first which was huge! Hoerner was suggested to us by a colleague and they came in, quoted us one quarter (25%!!) of the price and did a great job! They were quick to respond and on time. They left the place clean and took the old sinks with them. We would recommend them again (and have already had them back as our toilet kept running.)

Was this review helpful?
Company Response

Thank you very much for taking the time to write this review. At Hoerner Plumbing we try to offer our customers competitive and fair pricing. Thank you for mentioning that we remove the old fixtures and that we clean up so well, you'd never know we were there. We pride ourselves on our clean and efficient service. We hope we can continue to offer you quality customer service in the future. Thank you again for choosing Hoerner.

pockett
pockett
1 review Toronto, ON
10/10

Emergency Plumging

The receptionist did her best to meet our needs given a plumbing emergency. The gentlemen who arrived at my home quickly understood the problem and fixed it. They were courteous and friendly. The work was done quickly and I wasn't put into a position of fear to fix anything other than what had to be done.

Was this review helpful?
Company Response

Thank you so much for the positive feedback. We do our best to accommodate emergency situations as quickly and efficiently as possible. We were pleased to provide you with courteous and friendly service and we look forward to working for you again. Thank you for choosing Hoerner.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hoerner Heating & Plumbing and Drains

WE are open 24/7. We currently have safety procedures in please and are operating contactfree service. At Hoerner Plumbing, there is an operator on Duty 24/7, so you will always speak with a person, we will provide you with an exact 2 hour arrival window, our trucks are well stocked, often we can do it all with just one service call, we clean up so well and it is like we were never there.

Services that we provide for PLUMBING are, Install & repair toilet.
Install & repair faucets, Install service to tankless water heaters Install Sewage ejectors as well as install sump pump.
Services that we provide for HEATING are Install service to tankless water heater.Install & service high efficiency boilers for your home.Boiler Service.Service to radiant floor heating systems.
Install & repair Radiators.
Services that we provide for DRAINS are:service to clogged pipes and drains.Camera inspection of drains.Install repair main line backwater valves to protect your home from city back-up.
Hydro Jetting of main drains to remove grease & sludge.
Install & service to sewage ejector & sump pumps.hydronic heating or hot water heating

Yes! Andrew Hoerner Pledges 100% Satisfaction Guarantee, or we will redo the repair for no added fee.

plumbing Plumber | Plumbing
water heater Leak Detection | Leak Repair
plumber Drain Cleaning | Clogged Drain
tankless water heater Plumbing Contractor | Plumbing Service
water heater tankless Boiler Repair | Boiler Installation
hot water heater Emergency Plumber | 24 HR Plumbing
sump pump Water Heater Repair
water heating Commercial Plumbing Contractor | Company
gas water heater Toilet Installation | Toilet Repair City
electrical water heater Residential Plumbing | Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor Solar Water Heater Installation | Repair
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
plumbing service
tankless water heater
emergency plumber
water heater installation
plumbing repair
back up sump pump
drain snake
water heater repair
emergency sump pump
water boiler repair
emergency plumbing
sump pump installation
24 hr plumbing
toilet installation
commercial plumbing
plumbing installation
slab leak
residential plumbing
commercial plumber
residential plumber
Tankless Water Heater Installation | Repair
Gas Water Heater Installation | Repair
Electric Water Heater Installation | Repair
Solar Water Heater Installation | Repair
Hot water heating
Radiant floor heating
Drain digs
plumbing Install
repair toilet.
Install faucets
Repair faucets
Tankless water heaters
Install Sewage ejectors
Install sump pump
Hydronic Heating
Hot Water heating Installation
Hot water heater servcie
Tankless water heater service
efficiency boilers installation
Boiler Service
radiant floor heating service
radiant floor heating installation
Install radiators
repair radiators
drain service
clogged pipes
clogged drains
drain camera inspection
backwater valves installation
backwater valve service
Hydro Jetting main drains
sewage ejector
install sump pump
sump pumps
toilette install
toilet repair
faucet installation
faucet repair
old home heating
emergency plumbing
hydronic hot water heating
Install tankless water heater
repair radiant floor
Install high efficiency boilers
Install boiler combi units
drain camera inspection
Backwater water valve install
Backwater valve maintainenance
plumbing Plumber
Toronto Plumbing
water heater Leak Detection
Leak Repair
plumber Drain Cleaning
Clogged Drain
tankless water heater Plumbing Contractor
Plumbing Service
water heater tankless
Boiler Repair
Boiler Installation
hot water heater
mergency Plumber
24 HR Plumbing
Water Heater Repair
water heating
Commercial Plumbing Contractor
Commercial plumbing Company
gas water heater
Toilet Installation
Toilet Repair City
electrical water heater Residential Plumbing
Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
plumbing service
tankless water heater
emergency plumber
water heater installation
plumbing repair
back up sump pump
drain snake
water heater repair
emergency sump pump
water boiler repair
emergency plumbing
sump pump installation
24 hr plumbing
toilet installation
commercial plumbing
plumbing installation
slab leak
residential plumbing
commercial plumber
residential plumber
Gas Water Heater Installation
Gas water heater Repair
Electric Water Heater Installation
Electric water heater Repair

CATEGORIES
Plumbing, Heating & Air Conditioning, and Drain Services
PRODUCTS
PLUMBING Install & repair toilet. Install & repair faucets. Install fun faucets with amazing touch technology that your family will love. Install service to Tankless water heaters. Install Sewage ejectors. Install sump pump. Hydronic Heating - Hot Water HEATING Install service to Tankless water heater. Install & service high efficiency boilers for your home. Boiler Service. Service to radiant floor heating systems. Install & repair Radiators. DRAINS Service to clogged pipes and drains. Camera inspection of drains. Install repair main line backwater valves to protect your home from city back-up. Hydro Jetting of main drains to remove grease & sludge. Install & service to sewage ejector & sump pumps.
SERVICES
Plumbing Install & repair toilet. Install & repair faucets. Install fun faucets with amazing touch technology that your family will love. Install service to Tankless water heaters. Install Sewage ejectors. Install sump pump. Hydronic Heating - Hot Water HEATING Install service to Tankless water heater. Install & service high efficiency boilers for your home. Boiler Service. Service to radiant floor heating systems. Install & repair Radiators. Drains Service to clogged pipes and drains. Camera inspection of drains. Install repair main line backwater valves to protect your home from city back-up. Hydro Jetting of main drains to remove grease & sludge. Install & service to sewage ejector & sump pumps
BRANDS
NTI Boilers, Viessmann Boilers, Laars Boilers, Slant Fin Boilers Boiler Combi heating systems (condensing units) Navien tankless water heater, AO Smith Water Heater - Atmospheric, Bradford White, John Wood, Moen faucets, Delta faucets, Kohler faucets, Grohe faucets, American Standard FAUCET, Bio Clean-Drain liquid, Toto Toilet, American Standard toilet, Emergency Plumbing
STYLES
Hydronic Heating systems. Efficient. Professional. Old and New heating systems. Gas systems. Emergency Service 24/7
SPECIALITIES
Hot water heating (hydronic) Install tankless water heater Repair radiant floor Install high efficiency boilers. Install combi units. Drain camera inspection Backwater water valve install & maintain. Building Trap removal. New water service. Repipe house. Emergency service 24/7
WEBSITE
http://www.hoerner.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
7
PAYMENT METHOD
Credit Card,Cheque,Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.