Absolutely terrible customer service experience. I had to make 8 phone calls just to get an appointment made because their customer service rep Sue, could not follow through on a single call back request and instead just kept giving me excuses on why she couldn't call me back and why I still did not have an appointment. If it wasn't for the urgency of the work, I would have gone elsewhere, there were no other reputable handymen available within the time I needed. I'm sure their handymen are great from the interactions I had with the one gentleman, but the customer service is terrible.
- Approximate cost of services:
- Company Response
I am very sorry that we were not more responsive to your phone calls. I know that you called an number of time with in a short period. We have been very busy with customer inquiries and we also knew that they project had some emergence to it. We were waiting on one other customers response on their booking. On Sept the 18 we scheduled your project and completed it on the 20th. I have addressed this situation regarding calling customers back quickly and have made some staffing changes. Thanks Jim Abbott