BE CAUTIONS…We were 3rd time loyal Greenpark owners and this is how they treated us. Will never buy a green park home and will never suggest it to family and friends. The story is yours to comprehend; you have the right to know if you are considering buying a Greenpark home…
We paid for an upgrade to have a microwave shelf in kitchen cabinets and GREEN Park installed the shelf without providing an electric outlet to plug in the microwave –SMART, right. And when we told them this at the time of key inspection we were advised to note it in 30day Tarion inspection. We filed for a 30 Day form for our brand new home early January 2012 to Tarion (online) for which Greenpark sent contractors to work on February 27th, 2012. 2 people from Discovery Electric along with a Handyman came to do that. While installing the electrical outlet, they dropped the wall cabinet on my kitchen Granite countertop and broke the counter. The handyman reported the incident to Greenpark Homes Supervisor who came to witness/inspect right away...the supervisor trailer was in the lot right across our house. They chit chatted and laughed out loud in another language at which point my Husband requested for them to speak in English so he can understand what is being discussed in regards to our counter. WE also showed the broken counter to another Greenpark Supervisor later in that day that happened to come in to fix locks on my doors as per 30 Day form request.
On March 03, 2012, marble company personnel came to inspect as it was reported by Greenpark and he provided an assessment back to Green Park. That letter was handed over to us in person by a Greenpark staff (Same person who did my home's PDI on Dec 08, 2011, I think his name is Mike, Michael). My concern for Greenpark was to have the counter replaced as it was broken due to pure negligence (as I witnessed on that day.)
We filed a complaint to Tarion for which they turned around and asked us for copies of hard proof with names and they concluded that we don't have sufficient document to even prove that counter was broken by green park contractors. The fact is that incident was reported to Greenpark right away on the day of incident and a Greenpark Supervisor did witnessed it and called upon a company to come and inspect it, but then there was no proof anywhere and we were lectured having hardcopy proof-supervisors were coming in and out of the house we didn’t have reasons to suspect foul play from builder of this status for something so little. The funnies thing is contractors came to our house for numerous things –grass –roof and other internal touch ups and every time we would ask contractors for a copy of work order they would say “we only have the one given to us” and can’t give you that one!
We have tried several times in contacting Greenpark Homes and have left messages but silence. Finally getting through and speaking with president we had a supervisor visit our house. He came in and looked at the counter and he said something that made us realize why Green Park is not replacing the counter. He said replacing your countertop will mean replacing the backsplash. Then he turned around and sent us an email to say we can’t replace countertop we would refund you 1000$. We don’t need money; we want the counter replaced, so we said no thank you. We took ownership of the house December 2011 -3years later no resolution and we are blamed for not having supporting documents.
If you are considering buying a Greenpark home have the patience to put up with this, I will never again buy one and can’t wait to get out of this one
- Approximate cost of services:
- $10,000.00