I'm sorry for what you had to go through, but the unfortunate truth is, as I explained, it does happen. The system was installed in May 2008 and is 11 years old. Tanks and labour are not warrantied for that long. However, because of your financial situation we removed the tank at no charge. As I told you, we usually charge $400 to do this. To say that I took no responsibility is not true. I'm not sure what it is you would have expected us to do. That is what insurance is for and unfortunately your insurance deductable was $2,000.
Sometimes tanks, valves, and pipes leak and due to the location of your mechanical closet, there wasn't a drain in a spot that minimized the damage.