Gem Windows and Doors

Windows & Doors Installation & Service
1590 The Queensway Toronto ON M8Z 1V1
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87%

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Reviews by rating (past 12 months)
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (400 reviews)

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John Hillis
John Hillis
0 reviews Toronto, ON
8/10

Front and rear storm doors

Parts missing, installer not helpful. Told missing parts were chargeable but upon seeing photos of installation GEM agreed to replace at no charge sending more experienced installers (three) to correct the mess left by the first installer.
We have in the past been very satisfied with GEM but disappointed this time but pleased with their desire to resolve our complaint

Approximate cost of services:
$2,200.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Talk about great service!

The handle on our screen door had broken off after many years, so we went back to Gem to order a replacement handle, but Jim quickly went to check at the back and came back with a spare one and gave it to us for free. Talk about customer service! Over the last 20 years, Gem has always provided us with excellent products and services, and we highly recommend them!

Christian

Approximate cost of services:
$0.00
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Company Response

Thank you for such a positive review, Christian!
Making sure our customers leave with a smile will always be our #1 priority. We hope you continue enjoying our products and we hope to see you back in the showroom soon.

toe in Toronto
toe in Toronto
0 reviews Toronto, ON
10/10

Absolutely Outstanding

Where to begin! First off Paul was amazing! Answered all our questions, followed up promptly with answers. Price point was amazing and made suggestions for the final design . We visited the showroom everyone was super nice and willing to help. Megan was great in dealing with payments ...and finally the installers killed it.. spent the whole day installing to the finest detail. Ziggy and his team worked without breaks to get the job completed and THEY EVEN CLEAN THE WINDOWS! THIS company from start to finish was fantastic! Thanks to all the wonderful people at GEM!

Approximate cost of services:
$15,000.00
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Company Response

Thank you so much for your positive review! The entire team at GEM works very hard to ensure 100% customer satisfaction and we are very proud of Paul, Meagan and Ziggy for assisting you with your purchase. We hope you enjoy your GEM products and we hope to see you soon.

tina.warren
tina.warren
0 reviews Toronto, ON
10/10

Strong knowledge, skill and follow through

Taz and Vince were very good to work with. Taz knew her products and was quick to communicate and manage expectations. Vince did an excellent installation and refined finishing job of our metal glass insert door. We would gladly work with them again and recommend them to anyone who wants quality work.

Approximate cost of services:
$5,700.00
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Company Response

Thank you so much Tina for taking the time to give us such a positive review. We are very proud of our team and we hope to continue providing you our excellent service for years to come.

Claire in Toronto
Claire in Toronto
0 reviews Toronto, ON
10/10

Bathroom Window Installation

They did a fantastic job replacing this window. Communication with everyone at GEM was fast and simple. The installers were fast, professional, helpful, and nice! It was overall a great experience.

Approximate cost of services:
$1,200.00
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Company Response

Claire,
Thank you so much for taking the time to write this review, we are very proud of our whole team. We are hope you are happy with your GEM products for years to come.

Private User
Private User
Private User reviews Toronto, ON
10/10

New door

Very pleased with the showroom visit, especially during the pandemic. After ordering, good service & questions answered promptly. Excellent installation.

Approximate cost of services:
$4,000.00
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Company Response

Dear Customer,

Thank you for taking the time to review us, and thanks for 10 stars!! At GEM we take pride in our work and the relationship we form with our customers! We are so happy to hear how satisfied you are with our customer service and installation.

Jeanne in York
Jeanne in York
3 reviews Toronto, ON
10/10

Gorgeous New Windows and Door

GEM was wonderful to work with starting with our initial consult with Paul, all the way through installation with Robert and team. We were consulted and educated along the way. I'm still stunned that everything looks so perfect inside and out! They did a superb job and I would highly recommend them for any window or door project.

Approximate cost of services:
$15,000.00
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Company Response

Dear Jeanne,

Thank you for taking the time to review us, and thanks for 10 stars!! At GEM we take pride in our work and the relationship we form with our customers! We are so happy to hear how satisfied you are with our service! Looking forward to working with you again!

Private User
Private User
0 reviews Toronto, ON
10/10

Home Window and Door Replacement

We are THRILLED with our Gem Windows and Doors! From first contact to last, our experience has been exceptional. Our salesperson Seymour worked with us to establish a desirable plan and his attention to detail was appreciated. The quality of the work and the work ethic of our installer Taras was most impressive. He went above and beyond to finish the job ahead of schedule and prior to a pending storm. The admin team were personable and responsive. Our windows and doors continue to be admired by neighbours and passersby and we are happy to recommend Gem Windows and Doors to all. Thank you!

Approximate cost of services:
$20,000.00
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Company Response

Dear Cherished Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share a word about us. For over 60 years GEM has endeavored to attain 100% satisfaction and we are proud to have been able to do so. We will share your review with Seymour, Taras, and the entire team to keep up with the good work.

Private User
Private User
Private User reviews Toronto, ON
10/10

Storm door

Gem Windows was great to work with - they were very professional and pleasant from my initial call through to installation.

Approximate cost of services:
$1,400.00
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Company Response

Dear Customer,

Thank you for taking the time to review us, and thanks for 10 stars!! At GEM we take pride in our work and the relationship we form with our customers! We are so happy to hear how satisfied you are with our service! Looking forward to working with you again!

@queens12042156 in Vaughan
@queens12042156 in Vaughan
1 review Vaughan, ON
10/10

Windows

This is the second time using Gem Windows and Doors as part of a 3 part plan in replacing windows on a 100 year old home. The windows selected suit our Tudor style home. Gem allowed us to keep our internal leaded glass windows to maintain the look of the home. We were very happy with the installation and external finishing trim. Thank you Joe and Mike. We are looking forward to 2022, when we complete our 3 part plan with the remaining windows. Bravo to the whole Team at Gem Windows and Doors. Gina and Tony

Approximate cost of services:
$6,500.00
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Company Response

Hi Gina and Tony

We really appreciate you taking the time to share your rating with us and it's always a pleasure working with you. We look forward to seeing you 2022!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 55 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet our customer’s requirements.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
http://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.