April 22, 2020 - I have a 23 year old fireplace that would go out within minutes of turning it on. The technician, Scott, diagnosed it as an orifice issue and recommended replacing the original thermocouple while he had the unit apart. He kept the area clean and clear while doing his repair, touched up the firebox paint and checked the switch. A leak check showed no carbon monoxide leak from the unit. It certainly was better than having to replace the whole fireplace at a much higher cost. I will definitely call again if I need further service. Actually, this was our second visit by GasFix. Dwayne was here two years ago to clean and service the fireplace.
Laidman family, Mount Hope, ON
- Approximate cost of services:
- Company Response
Thank you for contacting Gas Fix and having Scott service your Empress 2000DV gas fireplace. As we specialize in the repair and maintenance of gas fireplaces, we know how to fix them and have the parts on our service vehicle to complete the repair on the same day. The competition will likely try to sell you a new fireplace. Should you ever require us again in the future, please do not hesitate to contact us. We could have Scott or Dwayne back in no time. Again, thank you for your review. ~ Jason, Office Administrator