After booking several appointments with a fireplace contractor in Toronto, we decided to try GasFix Repair instead. The initial fireplace contractor didn't even show up at the scheduled times. Not one courtesy call nor apology. He would call whenever and ask if I was available at times convenient for him.
After calling GasFix Repair, an appointment was scheduled in two days. Scott called that morning to confirm our appointment and arrived shortly afterwards.
I explained what the problems were with our fireplace and he proceeded to conduct a few tests. Within 15 minutes, he told me what the options and its costs were. The decision was made easier when he explained the repairs could be done immediately without incurring another service call. Even though our fireplace was over 15 years old, he had the replacement parts in his service vehicle.
I was very impressed with the Scott's professionalism. He would show me the differences with the various faulty components versus the replacement parts. His extensive knowledge and experience easily answer any questions and concerns I had.
Thanks to Scott and GasFix Repair, we now can enjoy our fireplace for years to come.
- Approximate cost of services:
- $1,370.00
- Company Response
We receive many calls from customers who have given up on a contractor as they haven't made the scheduled call or returned the phone call. Our office staff books calls in two hour blocks and our technicians call you prior to arrival to confirm your appointment and give you an estimated arrival time, like Scott has done. As we specialize in gas fireplace repair, our technicians do specific testing to your unit to pinpoint the issue and advise what is required. As you have noted, we had all the parts required to repair your Instaflame fireplace. Scott is the expert when it comes to gas fireplaces! Thank you for calling Gas Fix to have your unit repaired! ~ Jason ~