We bought hardwood from them.... firstly they started with quote of 4.99 which when we checked with other places they decided to match and lower to 4.58..thanks and kudos ! all good business and no complaints.
The moment though when i was away and my wife went to finalize everything, they took advantage of her nicety and her trust by selling the transitions and moldings for 3X the market price!! Would say that is very very shady business....transitions and moldings for $100+ a piece??? We had high opinion for them until this hit...
Yes, we as consumers should have been more careful but please don't go by their word! Things could have been handled better. Every business is in for a profit - which is fair but trying to take advantage of a customer is not a part of good ethics!
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