Fits Right Industries

Countertops
6-19272 94 Avenue Surrey BC
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Private User
Private User
Private User reviews Simcoe County, ON
5/10

Just OK

I found the owner to not be the friendliest person. A bit cranky. Once I finally was able to get him to come for measurement things were pretty timely from there. My biggest problem with this company was the installer. He was a fairly older gentleman and ended up damaging our wall and banister trying to get his tools into/out of the house (I didn't notice damage until he left). He was not very tidy either. The install of counter seemed ok. Complained to owner about damage installer had done leaving the job which he promptly replied to but he wanted to send installer out to fix it. I didn't trust installer to fix it properly so I just ended up having to fix it myself. I would maybe recommend this company if it was a different installer. In the end I was disappointed.

Approximate cost of services:
$250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Private User, It is unfortunate that your experience with our company wasn't a positive one. We strive to meet our customer's needs in a professional and friendly manner. The installer you have described has many accolades and this is the first time we've heard a negative review regarding his demeanor. I can assure you that he is a Red Seal Certified Carpenter with many years of experience in the industry. Thank you for your review, I will speak with him directly to ensure that his attitude and workmaship are on par with what we expect for our clients. Kim Romer