Fireplace Shop Limited The

Fireplaces
379 Eglinton Ave W Toronto ON M5N 1A3
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HomeStars  >  Fireplaces in M4t  >  Fireplace Shop Limited The  >  Unacceptable service
jocelyn brodie, toronto
jocelyn brodie, toronto
1 review Toronto, ON
4/10

Unacceptable service

We purchased and had installed a gas fireplace from The Fireplace Shop two years ago. Like other reviewers, the installation process was long and complicated. When we tried to use it for the first time this winter, it was not working. I called the store to arrange a repair but was told they could not come until late January. Unacceptable! I was also told that I could not hire another firm if I wanted them to continue honoring the warranty. I will not have my fireplace for two months - including Christmas. So annoyed and dissatisfied!

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