We purchased and had installed a gas fireplace from The Fireplace Shop two years ago. Like other reviewers, the installation process was long and complicated. When we tried to use it for the first time this winter, it was not working. I called the store to arrange a repair but was told they could not come until late January. Unacceptable! I was also told that I could not hire another firm if I wanted them to continue honoring the warranty. I will not have my fireplace for two months - including Christmas. So annoyed and dissatisfied!