Express Rooter Plumbing

Backed up sewage in the basement - we thought simple snake job. No such luck -- totally blocked. But where luck did come into the picture was after getting a few quotes deciding to go with Express Router. Exceptionall prompt service. Jason was not only professional but endlessly patient, explained all the options, set-up the work to commence the next day, checked back to ensure everything was done properly. Equally professional and extremely hardworking the 2 men who dug up and replaced the drain. Everyone we dealt with at ExpressRooter was great--I'm not one to write reviews but our experience with this company prompts me to sing these praises long and loud. They managed what started as a stressful experience into a quick painless job.

We live in a house built in 1920, and had intially wanted to change from an electric water heater to a gas tankless unit and called ExpressRooter for an estimate on the work to be done. Martin took the time to do a thorough inspection of our pre-existing plumbing and immediately identified several problem areas, and recommended solutions, while taking a great deal of care to explain in detail what each portion of work would entail. His patience and care with my wife and myself in walking us through what could, should, and needed to be done, was second to none. I've dealt with a wide variety of contractors and had other plumbers do work prior to this. None was as efficient or genuinely concerned with not only the work that needed to be done, but with our comfortability in moving forward with it. When the job hit its peak, his crew came in, and like the true professionals they are, did the work within the specified time while creating the least amount of disruption possible to both us and our neighbours. When they were done, they cleaned up the worksite with such diligence and perfection you'd never have even known they had been there. We currently have one more job left to do concerning the lines leading from our house, and are only waiting to coordinate with our neighbor as it affects them as well, and then will be calling Martin and ExpressRooter once more to do the work required, confident in both their extreme level of professionalism, care for their clients and their attention to detail.

I finished my basement myself, but I know my limit and plumbing is one of them so I leave it to the expert... We call ExpressRooter for an estimate and Rob came - arrived on time, very polite & clean and extremely useful.. He gave us advice of what to do... It didn't take long for us to make a decision and hire them and Rob did a fantastic job - he's very meticulous, detailed oriented and always in a good mood. Rob came a few months later to fix something else in our house and again, same experience: just awesome. ExpressRooter might not be the cheapest company, but who cares? THEY ARE THE BEST! A Toyota Yaris is a decent car, but a Mercedes will always be a Mercedes... And above all, you don't want to mess up with your plumbing... Leave it to the expert ! We just bought a new house and we will definitely call ExpressRooter again.

Rob arrived on time and strenuously worked at unplugging our toilet...we believe that a toilet paper holder got inadvertently flushed down, out of sight and out of reach.
Rob returned the next day with a very efficient replacement, just before the Easter weekend!
Rob was very knowledgeable and thorough with his explanations, as well as providing me with great practical information about how to access different areas of our pipes, so that we can clean them ourselves if need be!
Thanks, Rob.

Robert was our initial service technician - he did a camera inspection of our drains and identified 2 problems. He explained the problems and gave us a quote to repair them which we accepted and arranged to have the work done. When ground water was discovered during the job, Robert called in his boss, Martin, for a consultation on how to best resolve a previously hidden but serious issue. Obviously there was another quote for extra work, once again the work and the quote was explained before we accepted.
The problems were explained clearly, suggestions of how to repair them were made, and a clear summary written for our consideration.
When this company undertakes a job, they do what is required, protect the property from unnecessary damage, and clear away any evidence of nuecessary soil disturbance.
After 4 days of hard work by the crew we were left with 2 cement patches in the basement, new cleanouts, and peace of mind in that we know a potentiall nasty issue has been effectively dealt with.
Efficency and consideration could be their motto.

The Riobel shower faucet cartridge in our recently rennovated bathroom needed replacing, even though it was less than 3 years old. Riobel sent me the new cartridge, and Rob from Express Rooter came to install it. After removing the old cartridge he discovered the new one wouldn't fit - Riobel had sent the wrong cartridge. The old one basically fell apart as he was removing it as it was a piece of crap, but not wanting to leave us without water for a 3-day weekend when we were expecting house guests, Rob diligently pieced the old one back together as best he could, saving the day. After a trip up to Riobel to pick up the correct cartridge the next Monday, I called him back to install it. This time it was the right cartridge, but Riobel didn't include one of the necessary parts, so Rob re-used the old one.

Overall Rob was patient, considerate of our cirumstances, and extremely customer-focused. He did not charge us for the initial consultation, nor did he charge us for the 1+ hour visit he spent removing the old cartrige and putting it back together, which made the situation much less painful.

I would without hesitation recommend Rob & Express Rooter to anyone. I would recommend Riobel to no-one.

It has taken me some time to write this email because much like many people out there I wanted to make sure that my problem was completely fixed. Not that I had a bad experience because I had an awesome experience from the time I called, the person I spoke with to book the plumber was very polite and professional. To the awesome plumber Vlad who came to my home to service our plumbing issue. Vlad was very courteous, hard working and professional. He also fixed my problem with a cracked flange, now I have the peace of mind of not having dirty water leaking into my basement ceiling. Thanks Vlad for the awesome job you did and making our problem go away.

We woke up one saturday morning and found frozen pipes in our kitchen wall and called Express Rotter for service. Their customer service was excellent and the plumber came our to our house in about 2 hours and was in and out in under 15 minutes. He hooked up a pipe thawing machine to our pipes and fixed it. He then suggested a longer term fix to our problem. We were very happy with the service and would recommend them for problems with frozen pipes.

We were very pleased with the job done in assisting in a mini-renovation of our bathroom to upgrade the plumbing. The serviceman was very professional and explained his work in simple terms. It was a good experience. Thank you.