Expert Electric Ltd.

Electricians
34 12 Ave E Vancouver BC V5T 2G5
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Expert Electric Ltd.
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87%

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Reviews for Expert Electric Ltd.

Average customer rating:
9 10 (108 reviews)

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dunnettclassicdrums in Delta
dunnettclassicdrums in Delta
1 review Delta, BC
0/10

If you do have time to do it right and you don't...

"EXPERT" Electric Ladner / Tsawwassen. Short circuit...

We had been experiencing issues with our electrical panel - several plugs continuously blowing circuits until one day last week reseting the breaker didn't appear to fix the problem. I called the 2 page spread in the local phone book "Expert Electric". They agreed to show up the next day within a 4 hour window, which they did. I explained the problem to the technician who pulled out his quote sheet (you are promised a quote before any work starts) for an "18 Point Electrical Safety Inspection". Our house was built in the 80's so I thought a thorough inspection might be in order - and I signed off on the "inspection". $293.50 right there. For that much $ you'd think you'd be getting a very thorough evaluation of your home's electrical and that the problem would also be remedied. NOPE. In the hour that followed my signature on the "work order" nothing worth $293.50 happened. The panel cover was removed, tech used my compressed air to blow out any dust. He tightened a few connections (none that I saw needed any tightening), checked a few circuits and put the cover back on. He put a new cover on the outlet (which, btw, was actually working when he checked it). Then he checked the smoke alarm. And then, on his way out I noticed the front house lights were not working. He said "Oh, they probably just need to be turned on again". And then he and my cheque were gone into the Friday afternoon - and the problem that I called about in the first place was not corrected. Let me tell you about some of the finer points of the "18" point inspection: 1. Proper clearance of overhead wires. 14. Test Smoke detectors 18. Company contact info sticker on main panel. I understand that getting a quote up front might be important, but when I call for a specific issue I expect I'll be billed per hour until the problem is fixed.

I called that evening to notify EE that the problem had not been fixed, but that I had reset the breakers myself.

On Monday morning I called the office to explain what had happened and my complete dissatisfaction. What would have been fair would be for me to pay for the hour at the hourly rate and that would be that. No deal. When these guys roll up, it's $293.50 for their inspection, regardless of what your electrical problem might be. James was the guy who answered and told me they would be happy to set up another 4 hour window for me to hang around until they could get there and do what they were asked to do in the first place. I watched the service $293.50 got me. If you don't have time to do it right the first time (at $293.50) when will you have time to do it over? Not interested. Not interested in tearing my garage apart for the 2nd time. Not interested in watching a tech obviously feeling guilty about taking $300 of my hard earned money for doing next to nothing.

I will not be having EE back to my home. They did not fix or address the problem. They basically gave me the electrician's version of "We will steam clean every carpet in your house" deal, got the cheque and left doing a half-assed job - or in my case doing very little - certainly not $293.50 worth, even at trade rates. This is a make-work program. In hind sight I signed up for what I thought would be a full electrical evaluation and a solution to the problem. Instead I got my cheque book tested. They talk a good game - all work guaranteed. I guess there just has to be some work done TO guarantee.

I'm sharing this so anyone can avoid the jolt I got.

Expert Electrical : AVOID

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Company Response

Hello,
Sorry for the late response. My name is Scott and I am the new manager with expert electric. Personally I would like to apologize for the bad experience. Normally we address these situations with integrity and honesty. If there is anything at all I can do including refunding a portion of the service fee or discounting a future job, I would be more than happy to do so. Thank you

ceejaycruz in Toronto
ceejaycruz in Toronto
1 review Toronto, ON
10/10

Laundry Room & Smoke Alarms

We had Mike help us install another plug for our washer and update our smoke alarm system.
Was such an amazing experience. Very professional, courteous and helpful. The job was done as forecasted.
Will definitely use this company again.

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Company Response

Thank you for your review. We will let Mike know. We believe in providing best customer service. Thank you for choosing Expert Electric.

BKD in West Vancouver
BKD in West Vancouver
1 review West Vancouver, BC
10/10

Ceiling Fan, Smoke Detectors

I was getting my home ready for tenants, who were moving in within a few days. I called Expert Electrician to diagnose a ceiling fan that wasn't working. The electrician advised that I could either replace the two broken parts, or get a new fan, and if I decided to purchase a new fan, I have to make sure that I got one that was able to accommodate a vaulted ceiling. While he was at my house, he noticed that all of the smoke detectors were expired! He came back a few days later to install the fan and upgrade the smoke detectors before the tenants moved in. Ali, the electrician, saved me from what could have been a very serious situation -- renting out my house with dysfunctional smoke detectors! Thanks, Expert Electric! Your technicians always show up on time, with a heads-up call from the dispatcher 30 minutes prior to arrival. Technicians are always polite and professional.

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Company Response

Pls call Expert Electric at 604-681-8338 and we can help with your electrical need.

sue in Surrey
sue in Surrey
1 review Surrey, BC
8/10

circuit breaker

the technician was honest,kind,very helpful and quickly repaired the problem and gave great advice for other issues.I would definitely call for further issues and recommend them to other people.thank you

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Lorraine in Vancouver
Lorraine in Vancouver
1 review Vancouver, BC
10/10

Electrical problem

I requested same day service as we are a working family and the bathroom and bedroom lights were off. I called at 7am and they fit us in the same morning. The techs were professional and courteous and found the problem yeah! We have always used this company for our electrical problems. We have an old rancher and the problems have never been easy but this company has been a life saver!

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Private User
Private User
Private User reviews North Vancouver, BC
8/10

re-wiring, renovation project

Hamid was accountable for his time and for his pricing.
He was friendly, informative and looked at a range of solutions before moving forward.
Would have him back and recommend to others.

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Faye in Vancouver
Faye in Vancouver
1 review Vancouver, BC
10/10

New lightin LED's

The lighting in my condo was dated, and the existing fixtures threw off a lot of additional unwanted heat in the summer. I called Expert Electric, because my friend used them before for her town-home. She highly recommended them, and specifically, Brad. Now I can see why. In April of 2017 I called and they sent Brad out to do an estimate the very next day. Brad was not only on time, he was 15 minutes early! Brad was super polite, professional, humorous, and he was very confident in his trade. Brad reassured me he would have my lighting revamped within my budget in no time. When Brad returned to change the lighting, once again he was early and clearly ready to work. He completed everything promptly, and was very focused on the task at hand. I also overheard Brad on the phone, dealing with another customer. This customer had phoned Brad with a question. Brad was super polite, reassuring, and confident in speaking with this client too. Brad completed all of the work under the time estimate he gave me. He did not stop for one break, and the lighting chosen works and looks excellent. I can't say enough, about how pleased I am with this company, and their electrician Brad:) -- a day after the work was completed, the public relations gal Lindsey called me to make sure that I was happy with the job. I also thought this was a classy gesture, from a great company. If you need a very confident and skilled electrician, and a genuine down to earth pleasant fellow, call Expert Electric in Vancouver, BC and ask for Brad. Thank you, Anita.

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RainbowDNA in Vancouver
RainbowDNA in Vancouver
1 review Vancouver, BC
10/10

various electric fixer-uppers

I had Mike and a new trainee who joined the company visit for some electric work. They replaced an out-of-service breaker that was causing lights and outlets not to work. They also installed a light fixture. They also repaired an outlet that was a huge fire hazard so I'm lucky they caught that one too and repaired it. It was all done in a timely matter for a reasonable cost. Thank you guys!

Wayne.

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Connie Wong in
Connie Wong in
1 review Maple Ridge, BC
10/10

Repair

Steve arrived on time. Professional and courteous and very knowledgeable with 35 years experience. Honest and happy to answer any questions.

Right off the bat, the price of the diagnostic was made clear to me and what it covered. In our case, the repair needed was due to faulty wiring in one of the switches on a three-way switch.

He was very thorough in diagnosing the problem and ensuring it was in proper working order post repair.

Identifying and resolving the light fixture problem in the garage was dealt in the same manner - thoroughly and properly.

A complimentary inspection of the breaker switch box, smoke detectors and grounded bathroom outlets was also included. Fortunately for us, no problems were found as I watched Steve conduct his inspection.

I would definitely recommend Expert Electric and use them again based on Steve's service.

Thank you Steve!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Expert Electric Ltd.

Expert Electric - We're your neighborhood's electrician

We provide residential and commercial electrical services to: Vancouver, North and West Vancouver, Burnaby, New Westminster, Richmond, Delta, Coquitlam area, Maple Ridge, Pitt Meadows, Surrey, Langley, White Rock, Abbotsford and Mission.

We've got the power you need! Our trained electricians are the best in the industry, and can repair any issue, guaranteed! From installations to emergencies, big or small... our electricians can perform the job. We focus on the relationship and getting you the things you need to enjoy life!

Why call us first?

•We are easy to reach - Real people answer our phones, not machines.
•1,000’s of parts on our trucks - For on the spot repairs in your home or business.
•Well Trained Courteous Technicians - we successfully perform repair to thousands of electrical problems every year.
•Up Front Guaranteed Pricing - you know the price before the work begins.
•24 hour emergency service.
•Quick response time
•Trained electricians
•Personalized scheduling

SOME OF OUR SERVICES INCLUDE

•Ceiling Fan Installation / Maintenance
•Breakers and Fuses
•Code Corrections
•Plug Outlets and Circuits
•Track and Accent Lighting
•Service Panel Upgrades
•High-Tech Troubleshooting
•Dedicated Computer Circuits
•Telephone and Data Lines
•Lighting Design and Maintenance
•Security & Landscape Lighting
•Surge Protectors
•Motors
•Exhaust Fans
•Electric Heaters
•Transformers
•Smoke Detectors
•Ground Fault Interrupt Circuits
•Appliance Circuits
•Hot Tubs and Spas
•Standby generator installations

CATEGORIES
Electricians
SERVICES
Residential and commercial electrical services
SPECIALITIES
Residential and commercial electrical services
WEBSITE
http://www.expertelectric.ca
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
15
RETURN POLICY
1 year Warranty on all Workmanship
PAYMENT METHOD
Cash, Visa, Mastercard, American Express, Cheque
LICENSES
BC Licenced Electrical Contractor # 38322
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year Warranty on all Workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.