We bought 6 pieces of furniture. One of the ottomans was not constructed properly. It took customer service 3 months to sort the problem out and then when we finally received the replacement parts, they were incorrect. The entire process took approximately 6 months to correct before the ottoman was what we had ordered. Customer service provided a $100 gift certificate for our problems. Unfortunately it took another 3 emails and reminders to have them send the gift certificate out. They have told us its in the mail. That was 3 weeks ago...
Bottom line. No one was harmed and we finally did get our furniture right. But the fact that someone has to experience this customer service in these economic times is disappointing. We'll be taking our business elsewhere from now on. Right after we us our gift certificate. That is if it ever arrives.
- Approximate cost of services:
- $3,000.00