Excellent experience purchasing a bed
Backstory: I hate shopping.
Purchase: Walked into EQ3 Burlington. Met Janice. Told her I liked the bed but was waiting for a sale of some sort. She kindly added me to her e-mail list and notified me a few weeks later of a 20% off sale. Bought it over the phone with an estimated delivery of 8 weeks.
The bad: 8 weeks later, no call. So I called EQ3 (Winnipeg) and was told there was a delay because of a leather shortage.
The good: Same call, they offered to compensate me by offering free delivery. Worked out to about $100 to my location.
The awesome: Delivery happened on the new date. Delivery crew was excellent. Wore shoe booties. Took care not to dent the walls. Even apologized when one of the boxes was dented by a rock and inspected everything to make sure nothing was damaged.
Overall: Bed is beautiful quality. Had a very good low hassle purchasing experience. When something went wrong, EQ3 did everything they could to compensate. EQ3 Burlington (Janice and Scott) in particular was very good in making this a good experience as well.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?