I ordered a ceiling lamp for my dining room 3 and a half months ago and am still waiting for it. I called about a week ago asking about it and they said that it was in, they just forgot to call me to tell me. It took me over an hour to get to the store and back, but I drove over and the sales girl said that she was mistaken and that it was someone else's order that was in. I was fuming at this point so the manager agreed to ship the light to my house once it was in. They called me finally to let me know that they would be delivering the light, but of course, they did not show up, nor did they call to tell me that they could not make it. I have yet to see this light. Needless to say, I will never be visiting this store again. The customer service is appalling and continues to be even after numerous mistakes, which to me says that they could care less about their customers. Absolutely horrible and unacceptable.
- Approximate cost of services:
- $150.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?