End Of The Roll

It makes me sad and frustrating to have to write such terrible review... I wish I could write good reviews. But I am writing honestly in hopes that this will help other customers make informed decisions. Please bear in mind that I am only sharing my own experience and I cannot speak for others.

There were so many bad things that happened that I don't even know where to begin. But I will try to keep it short...

I have worked with many companies but this one was by far the worst.

My husband and I got asthma after the laminate floor was installed. Diagnosed as asthma after laminate floor installed. I had to take 2 weeks off from work because I completely lost my voice and my work requires me to speak. There is also very strange odour which is very strong.... we kept windows open for the first 3-4 months all day every day and kept fan on to air out... when we went to store to complain owner said the smells should have been gone in a few days.. but must have lasted for at least 4 months and then got more bearable.. It was supposed to be european made, very safe laminate with certificate.

I was very concerned that the smell did not go away quickly enough, so at 5 months later, we had to do air quality test which cost us $1000 to test formaldehyde level and VOC level... We did the testing 6 months after installation. Formaldehyde level was below standard but who knows the first several weeks what the level of formaldehyde level was.... most must have off gassed by now.

Not all employees at End of Roll Whitby seem to be knowledgeable about products, they wouldn't return many of my phone calls even though they said they would, wouldn't send you quote by email even though you request them to do so many times. Therefore I had to go to store to do things that could have been dealt with over the phone or email because you won't hear from them otherwise.... very slow to respond to requests, their subcontracted installers were unreliable, some were rude. The whole process of installing from the start to the completion took about 6 months. I was also unhappy to learn that the full amount had to be paid before the installation work began.

Workmanship could have been better... there were some area in the house where workmanship was not good. (See photo). This poor workmanship was never corrected. Installer told us on the day of installation that baseboard installation in powder room was not included in the price... We thought they were but seemed to be misunderstanding. So they said they would install for free (we had to buy material from home depot and then caulk to cover up the nails).

I fully regret working with End of the Roll Whitby.

One thing I know for sure is that I will continue to tell anyone looking for floor company to stay away from End of The Roll Whitby for the rest of my life.