In floor heating and HTP Boiler
Mr. Hinton was great at selling the product but soon after the subfloor heating and the HTP boiler was installed we were informed that he was closing up shop. He said if I need any help to call him and he'll try to address our concerns.
Since the system wasn't fully tested (summer install), we soon realized that we needed follow up on the following items: malfunctioning thermostat, boiler requiring servicing and in-floor heating making loud noises during start up. We have left text messages and voicemails but unfortunately Mr. Hinton has not acknowledged any of our messages.
Dan, why take on a project if you know you will not be able to fulfill your contactual and service obligations? Looks like greed is greater than your guarantee/commitment to the customer and contractor. Dan if you get this review we would like to hear from you.
- Approximate cost of services:
- $20,000.00
- Company Response
You just can't please everyone...this customer knows full well that Ecotech ceased operations last year. We bent over backwards to help the clients that were left without service after we closed. We were under no obligation to do so. DirectAir Travel just left thousands stranded after they closed their doors, we didn't do this, but for some people, it is never enough. This client got a full system installed, tested and running. We allowed him to do some of the work himself to keep costs down. We cannot be expectd to sevice him indefinitely if we have ceased operations. We certainly did not know we would be closing when we took on the project. We serviced our customers loyally for over 8 years. We apologize that this particular customer (and a few others) are at the tail end of our companies end.