We used George's recommendation for a handle and dead bolt lock and had him install. Within a couple of months the handle broke and he came back repair. At that point i asked if it was a product issue. He assured me it me it was a high quality handle lock and proceeded to install repair again. It is now broken for the third time and is insisting on payment to fix his reocommended that has never worked from initial install. Poor product and even worse customer service.