Dyson Canada Ltd.

Avoid Dyson Completely

Dyson DC24 and their other crappy models are nothing but a fancier piece of plastic. It's head does not have clearance to go under chairs or tables, the brush is too sensitive and stops working on its own. My wife hates it, the cleaning lady hates it and refused to use it. Overpriced, overhyped piece of Junk.

The worst part is their customer service department are very arrogant and unwilling to recognize their misleading process.

The worst experience ever.

this vacuum is heavy and really hard to handle around corners. It's ridiculously overprice in its market and when the cheap plastic around the canister breaks, finding a needle in a haystack might be easier than getting thru Dyson's customer service.

Bought Dyson from two Reps working in the Costco we visited before the holidays. We were assured this vacuum would out perform the competition and would be very easy to use. We have two dogs and while I do find the suction very good, it is not consistent. As soon as the canister starts to get dirt in it, the suction capacity decreases. We were not expecting the mess involved when emptying the canister or the constant need for emptying it - it is extremely frustrating. The unit is awkward on the stairs. It was built to hug the stairs (hands free) but I have found through experience that I need to keep a leg in front of the unit in case it falls. The hose does not secure properly around the unit as it should making storage of the item an issue. Overall, I am disappointed that I bought this product.

Love Dyson. I have had my vacuum now for lost two years. The suction is stellar. It truly is an amazing vacuum. I never thought I'd get so excited about a vacuum but it works so well it's hard not to love it. The suction never slows don and is always strong and powerful. It is easy to clean and empty too! They were super people to deal with and I have recommened them to many friends.

I had an old vacuum having been using for 5 years, then i decided to purchase a new one as a christmas gift for myself. Being attracted by the commericals of Dyson products, I bought a Dyson vaccum cleaner. As I recently purchased a new set of carpet, and the fluff came out unexpectedly, i used it for a trial, it was all gone after vacuuming several times. I could not believe how the dyson picked it up so effective like this, with a container full of the fluff. My carpet looks much nicer and handsomer now. The suction of the Dyson is awesome and the bagless feature is unbeatable. I found it really worths its value and i am very satisfied with the design and quality of it, i would love to recommend it to others who need to purchase a new vaccumer.

We purchased an Animal DC25 about 3 years ago, and it has been fantastic - has never lost suction (and we have 2 dogs, 3 cats and 2 kids, so it's been well tested.) Recently we had a couple of small problems with the vacuum - a screw kept coming loose and the button for the beater bar was sticking, so we sent it in for repair. Dyson had it picked up by courier, fixed and sent back within 6 days with no charge. They also looked over the whole vacuum, found two other problems, fixed those too, and replaced the filters. I cannot recommend Dyson machines or the company highly enough.

We recently purchased a brand new Dyson vacuum cleaner. One of the best products you can buy. We got tired of constantly having to change our vacuum cleaner and having problems with suction. This vacuum cleaner will never go out of suction. Product is def worth every dollar and cent. Great product, great design. Would've wish the price was abit lower although i def agree you do get for what you pay for.

I've had my vacuum for a couple of years and I can't even come close to describing how thrilled I am with it's performance. If you're undecided about spending the extra cash in two years or less you'll be kicking yourself when you have to replace the 300.00 one you'll buy today because which ever other brand you'll buy won't work like your Dyson will. Ever! My daughter recently bought a Filter Queen and we put my "old" Dyson to the test. She used her new vacuum (after we messed around with dismantling the clips & opening it - then putting a filter in it etc). She vacuumed 10 square feet of her carpeting until she was satisfied that it was completely (1.75 minutes). Then I used my Dyson canister to vacuum the same exact area of carpet (57 seconds). We then dismantled her vacuum (I shoulda timed that too but I didn't), to check the filter for the amount of crap her vacuum had sucked up ( and I simply unclipped my see-through tank to see if it had picked up any additional crap her vacuum missed. Sure enough, I emptied out golden-retriever fluffy fuzz and a fair amount of white "dust-like" crap from my tank! Her response was, "my vacuum is garbage!". I have a lung disease, I don't want to breathe white dust/dander or whatever that was, how about you?

I'm not done yet, well somehow I poked a big hole in the hose of my wand. So of course I duct-taped it up until it was air-tight (looked hideous) and that worked briefly but I had to keep re-doing the duct tape, know why? BECAUSE MY DYSON KEPT SUCKING THE DUCT TAPE UP INTO THE HOSE THROUGH THE HOLE I HAD PATCHED WHICH CHOKED THE HOSE TO THE DIAMETER OF A TOONIE! that was annoying but I didn't want to call and complain because I had no idea where my receipt was and couldn't remember if I had registered it when I bought it etc., etc. Didn't want the hassle I anticipated. Finally, the task of removing duct tape over and over outweighed any hassle Dyson Canada could throw at me so in the midst of another duct tape removal session I fired off a long-winded rant to Dyson Canada about their reasoning for using a "cheap ass hose" on an outstanding vacuum and to my suprise, I received an immediate response from a compassionate gentleman who requested I contact them. So I did. I bet I was on the phone with an equally compassionate woman at Dyson for a maximum of 3 minutes and my entire new hose an wand was being shipped that day and I didn't have to pay a nickel! She said it may take 7 to 10 days to receive it but It was at my door on day three! I couldn't believe it! How's THAT for customer service?!!!!

I sure wish Mr Dyson would turn his efforts toward making a carpet shampooer now and if he does I'll be back to review that as well.

.....Oh and by the way, that "cheap ass hose" I was whining about... Well it turns out the material it's made of was also used by NASA for the astronauts space suits. OOPSIE!

In summary, Buy the Dyson - it's the best power tool a woman could ever own!

T. Wills

I have the Rechargeable DC35. Great suction, lightweight, but the head had to be replaced because the hard plastic on the bottom has left fine scratches all over my hardwood floors. Now the replacment head is doing the same. Dyson is taking far to long to rectify this problem and are now blaming me saying that I am vaccuming up large chunks of debris and that is causing the problem. I purchased the CD35 and paid $350.00 to vaccum up dog hair and dust. Once again I am waiting for Dyson to get back to me - I am insisting that a representative from Dyson come to look at my scratched hardwood floors.

Despite not having really any pets of my own besides a few fish in a tank, many relatives and friends who visit do and their cats and dogs while a welcome addition, constantly leave their fur residue all over our home which gets nightmarish as it builds up among other dirt/dust. Before Dyson, we had a very basic vacuum that was large and loud as a jackhammer. It worked sufficiently enough until one day it just stopped picking up corners and was too cumbersome to maneuver. That is when we went to Dyson where we bought a marvelous new vacuum. not only was it flexible enough to go under small areas and reach corners, but amazingly enough it was so quiet you can almost hear a feather drop to the floor. The vacuum was spectacular and the employee was very helpful in aiding us find a vacuum that perfectly fit our needs. If anybody ever needed a vacuum I would easily recommend Dyson for their great price and service!